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Passenger Service Agent

06/02/2017
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-30hours per week
Shifts 4.30am-23.00pm
Criteria customer service agent
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Customer service agent & Passenger with reduce mobility

06/02/2017
Person Specification Essential - Must have excellent interpersonal skills - Must have a solution orientated approach - Ability to resolve conflicts within time constraints and without losing control - Ability to handle stress effectively and work with minimum supervision - Must have a strong customer focus and enjoy face to face contact with customers - Must be a representative of the Company at all times - Must have a well groomed appearance & adhere to the uniform standards at all times - Must be willing and able to work in a shift environment (including weekends, bank and public holidays) - Must be reliable and punctual; - Applicants will undergo a criminal record check and must provide us with a full five year work / unemployment / education history Key responsibilities : To escort passengers between terminals o Pushing the wheelchairs, helping the passengers in the baggage area, driving the baggy when will be necessarily and others. o To attend and complete all compulsory training by given deadlines o To adhere to and promote safe working practices all times o To carry out any other reasonable duties consistent with the post o Walking long distances, almost 10 miles a day, between the terminals o Shift times and roster pattern are governed by Customer Airline’s operating schedule and subject to change o Must be flexible and adaptable with shift times, and different terminals o will be to help passengers with reduced mobility to make their way from check into their departing flight and meeting arrivals. o This class of service attracts highly status-conscious kind of customers, socially and professionally advantaged, travelling mainly for business reasons Full UK driving licence is required for this particular role to drive the baggy.
Pay £7.20 per hour
Hours 37.5 hours per week
Shifts 4.30am-10.00am , 05:00pm-22.00pm,
Criteria
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Ramp agent/ Baggage handler

06/02/2017
Role Summary The post holder will be responsible for the reconciliation, loading and unloading of customer baggage in a state of the art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation the post holder will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day to day basis, the post holder will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays Key Responsibilities & Accountabilities Operational • Provide a consistently high quality baggage handling service • Use a hand held security device to reconcile and load baggage into containers may be required • Use a hand held device to re-flight baggage • Drive specialised equipment to transport the baggage containers to and from the aircraft • Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area • Conduct any relevant administrative duties • Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times • Promote any and all AA products and services to our customers • Complete all compulsory training by given deadlines (e.g. SAI and DG) • Promote safe working practices all times • Carry out any other reasonable duties consistent with the post Person Specification Essential • Physically fit and able to walk long distances over the course of a regular shift • Able to continually lifting baggage weighing up to 23kg over the course of a regular shift • Be able to work as part of a small team • Ba able to work effectively with minimum supervision • Be willing to work in a shift environment (including weekends and Bank Holidays) • Ability to communicate both written and verbally to a high standard • Hold a valid EU driving license and be willing and able to pass the HAL driving test • Be willing to work in a shift environment (including weekends and Bank Holidays) • Have a well groomed appearance & adhere to the uniform standards at all times • Must be reliable and punctual • Must comply with all AA policies and procedures • Be able to obtain a valid Heathrow airside security pass • Hold a valid BAA airside pass, or have the ability to hold one • Completed GSAT training • Must be willing and able to successfully complete all relevant training including GSAT and relevant SABRE lessons Desirable • Basic computer knowledge • Previous airline experience Core Competences Health and Safety: The successful post holder will be responsible for ensuring Health and Safety and Compliance requirements are fully adhered to at all times and any incidents and non-compliance are reported and dealt with appropriately. Customer Focus: The post holder will need to demonstrate their commitment to providing outstanding customer service by ensuring all customer matters are dealt with in an appropriate and timely manner. The post holder must act as an ambassador for AA at all times and positively convey its values. Development of Self: The post holder must proactively seek out development opportunities for themselves to ensure standards are maintained at all times. Post holders should be open to and able to act on feedback given. Communication: The successful post holder should be able to communicate effectively, professionally and appropriately at all levels with the ability to listen effectively and ask relevant questions to clarify their understanding. Teamwork& Collaboration: The post holder must be able to work as part of a team within the department and collaborate with external contacts and other departments appropriately. The post holder must show awareness of and value a diverse workgroup. Accountability The post holder should demonstrate commitment to the job and be able to assume responsibility without instruction. The post holder should be proactive in seeking and acting on feedback to improve personal performance. Technical knowledge, application and skills The post holder should be able to demonstrate competence in all areas of Customer Services and be willing to share their knowledge to improve the performance of others.
Pay £8.00per hour
Hours part time hours
Shifts 04:30-23:30 Mon-Sun
Criteria driver / baggage
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Kitchen Porter for VIP Lounge Heathrow Airport

24/01/2017
Role Responsibility As a Kitchen Porter your responsibilities will be : To ensure that the Company's and statutory regulations regarding hygiene, safety, and cleanliness are complied with and all tasks undertaken according to Safeguard regulations. To clean allocated pieces of heavy catering equipment using instructions and cleaning materials. To dispose of waste materials from catering areas to designated collection points. To operate industrial dishwashers in all catering areas. To transport provisions, equipment and other catering related items as required. To maintain clean working environment at all times, with special regard to hygiene. To ensure that all food is prepared in the environment with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies. To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities To assist at any special functions, some of which may occur outside working hours To report any complaint or compliment and take action if at all possible. To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible. To attend meetings and courses, as required. The Ideal Candidate The successful candidate for this role will have: Previous experience working in a kitchen Exceptional customer service skills A flexible “can do” attitude Excellent verbal and written communication skills The ability to multi-task within a fast paced environment Good understanding of customer care
Pay £7.20 per hour
Hours 37.5 hours per week
Shifts 4.30am - 23.00pm
Criteria kitchen
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Aircarft groomer/ security search

24/01/2017
The main purposes of the Aircraft Cleaner is to work well within a team, clean/check and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills Due to security checks and airside clearance, applicants must have resided in the UK for at least 36 months in the last 5 years to be considered for this position
Pay £7.25 per hour
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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Spa Technician

24/01/2017
Spa Technician – T5 Lounge London Heathrow Airport Spa Technician - Full Time We are looking for talented and passionate Spa technicians to join our team in Terminal 5 Lounge . As a Spa technician for Lounge you will be responsible for greeting guests as well as meeting their needs in regards to treatments on offer and recommendations of maintenance programs and products to be used at home. Entry Requirement We are looking for highly motivated individuals to be able to work efficiently in a fast paced environment within the airport as well as delivering exceptional people skills and to be an excellent and confident communicator. Knowledge Skills and Experience • Must possess at least 2-3 years practical experience • Must hold a beauty therapy qualification NVQ Level 3 or equivalent in beauty therapy, inclusive of manicures, pedicures, facials and massage • Good knowledge of English language both written and spoken and a second language would be desirable • Flexible work ethic with a proactive approach • Able to work shifts and weekends • A high standard of personal presentation • Confident, professional and welcoming personality • Excellent attention to detail and a can-do attitude • Valid UK work permit is required
Pay £9.00
Hours 37.5 h per week
Shifts 4,30am -13.30pm, 13.30pm-9.30pm
Criteria Business Lounge
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Cleaning operative

24/01/2017
· To provide the best possible service at all times · Minimal impact during delivery of service · Ensure high standards are achieved and maintained · Go above and beyond expectation Main duties · Sweeping of hard floors · Vacuuming carpeted areas · Emptying bins · Damp wiping walls / doors / fixtures and fittings/windows · Litter picking · Cleaning tray tables · Cleaning of Toilets Working Days - Monday -Friday Areas of work: D'Albiac House & T5 Retail Units
Pay £7.20
Hours 37.5 hours
Shifts 6am-6pm,
Criteria cleaning
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Office Cleaner - Sunbury start ASAP

24/01/2017
We are looking for office cleaner part time , Monday to Friday 5pm-10pm. The successful candidate will have safety footwear and previous experience in accommodation cleaning services across a range of facilities, including but not limited to office, washroom and meeting rooms will be an advantage Five years checkable history is required for this particular role.
Pay £7.20
Hours 20 h per week
Shifts 5pm-9pm Monday to Friday
Criteria Cleaning
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Spa Technicians

24/01/2017
Spa Technician - Employment type: Full Time therapist and Part Time Therapists Start: Immediately We are looking for talented and passionate Spa technicians to join our team at London Luton Airport, Heathrow Terminal 5 and Heathrow Terminal 3 coming soon. As a Spa technician for our Spa you will be responsible for greeting guests as well as meeting their needs in regards to treatments on offer and recommendation of maintenance programs and products to be used at home. Entry Requirement: We are looking for highly motivated individuals to be able to work efficiently in a fast paced environment within the airport as well as delivering exceptional people skills and to be an excellent and confident communicator. Knowledge, Skills and Experience: •Must possess at least 2-3 years practical experience •Have 2-3 years sales experience •Must hold a beauty therapy qualification NVQ Level 3 or equivalent in beauty therapy, inclusive of manicures, pedicures, facials and massage. •Knowledge of the Bliss brand, although not essential •Good knowledge of English language both written and spoken and a second language would be desirable •Flexible work ethic with a proactive approach •Able to work shifts and weekends •A high standard of personal presentation •Confident, professional and welcoming personality •excellent attention to detail and a can-do attitude •Valid UK work permit is required
Pay £9.00
Hours 4.30am-23.00pm
Shifts 4 days on 2 days off
Criteria
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Concierge agent

24/01/2017
Summary: Vacancy has arisen for a Concierge Agent to work within customer Services in LHR Skills: - good knowledge of spoken and written Arabic would be an advantage -Excellent Communication skills -Effective time management skills. -Possess excellent Customer Service skills -Knowledge of Sabre System would be advantageous -Ensure grooming standards are maintained as per the airline requirement -Good Interpersonal Skills Kay Tasks - Effective Handling of arriving and departing Premium passengers -Communicating effectively with the customer and provide an understanding of the customer’s needs. -Answer questions and provide solutions to ensure the customer has a seamless experience through Heathrow -Provide ongoing interaction and assistance at every stage of the customer journey. -Building a close relationship with our service partners including the limousine company and the lounges and provide feedback on their performance to ensure a high quality service is delivered to our premium passengers -Escorting of Premium/VIP passengers from Arrivals to Baggage hall and from Check-in to Gate/Lounges -Co-ordinate large arrivals for the Airline Hours of work -21 Hours per week. -The job holder must have a flexible approach to working variable shift patterns.
Pay £7.20 per hour
Hours 21 h per week
Shifts 4.30am-23.00pm
Criteria customer service agent
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