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Chef de Partie

11/04/2014
Operational Accountabilities: • Perform daily shift requirements as per standard operating procedures in all requirements of the buffet and pantry areas • Ensure highest level of product knowledge is maintained and communicated to passengers during buffet service • Provide guidance and assistance to Second Commis chefs • Communicate openly with Chef de Partie • Liaise with other internal departments particular the Food and Beverage Unit. Qualifications ,experience, & skills : • Minimum Qualification: A level or equivalent • Minimum experience – 1-2 years as a first commis chef • High level English communication skills • Fluency in other languages is an advantage Job spec skills: • Technical qualification in food production a definite advantage • Knowledge of 5 star food and beverage product and service • Customer focused • adaptability • Team working • Achievement drive • Attention to the detail • Interpersonal effectiveness z Operational Accountabilities: • Perform daily shift requirements as per standard operating procedures in all requirements of the buffet and pantry areas • Ensure highest level of product knowledge is maintained and communicated to passengers during buffet service • Provide guidance and assistance to Second Commis chefs • Communicate openly with Chef de Partie • Liaise with other internal departments particular the Food and Beverage Unit. Qualifications ,experience, & skills : • Minimum Qualification: A level or equivalent • Minimum experience – 1-2 years as a first commis chef • High level English communication skills • Fluency in other languages is an advantage Job spec skills: • Technical qualification in food production a definite advantage • Knowledge of 5 star food and beverage product and service • Customer focused • adaptability • Team working • Achievement drive • Attention to the detail • Interpersonal effectiveness z
Pay £9.00 per hour
Hours 37,5 hours per week
Shifts 4.30am-23.00pm
Criteria
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Wheelchair Assistant

11/04/2014
Permanent Position, to start ASAP. • We require a Full driving license with a minimum of two years driving experience in the UK. No provisional driving licence accepted • Duties will be to help passengers with reduced mobility to make their way from check-in to their departing flight and meeting arrivals. • Applicants will undergo a criminal record check and must provide us with a full five years work / unemployment / education history. • Candidates must have good understanding of English. • Your duty includes pushing the wheelchairs, helping the passengers in the baggage area and others. • Involves walking long distances, almost 10 miles a day. • Candidates will be representing a major company providing an excellent standard of service to passengers arriving and/or departing from Heathrow Airport.
Pay £6,31 per hour
Hours 37.5hours per
Shifts mixture of shifts
Criteria
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premium lounge food and beverage agent

11/04/2014
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description 3. ACCOUNTABILITIES: Operational accountabilities: 􀂃 Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas 􀂃 Ensure highest level of product knowledge is maintained and communicated to passengers during service 􀂃 Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un serviceability of equipment, furniture or fittings. 􀂃 Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities: 􀂃 Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard 􀂃 Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities: 􀂃 Follow standard company and Premium Terminal internal policies and procedures 4. KEY PERFORMANCE INDICATORS (KPI): 􀂃 OTP 􀂃 Achieve High Standards 􀂃 Exceptional standards in hygiene and cleanliness 5. JOB DIMENSIONS: 􀂃 All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6. QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualification: 􀂃 Minimum ‘A’ Level or equivalent Minimum Experience: 􀂃 Minimum 1–2 years experience in a food and beverage service position, experience in a 5 star establishment an advantage. 􀂃 High level English communication skills 􀂃 Fluency in other languages is an advantage Job Specific Skills: 􀂃 Knowledge of 5 star service techniques an advantage 􀂃 Basic computer skills an advantage 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements and act as an ambassador for the Qatar Airways premium product. To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards the Qatar Airways customers and Qatar Airways. 3. ACCOUNTABILITIES: Operational accountabilities: 􀂃 Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas 􀂃 Ensure highest level of product knowledge is maintained and communicated to passengers during service 􀂃 Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un serviceability of equipment, furniture or fittings. 􀂃 Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities: 􀂃 Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard 􀂃 Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities: 􀂃 Follow standard company and Premium Terminal internal policies and procedures
Pay £8.25
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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Aircraft groomer

11/04/2014
The main purposes of the Aircraft Cleaner is to work well within a team, clean and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills
Pay £6.31
Hours 37.5
Shifts 4.30am - 23.00pm
Criteria
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Ramp Agent

18/02/2014
This position involves working on the baggage belts and working on the Ramp, involves lifting loading and driving. Is a very physically demanding role; involving heavy lifting. Working on the belt, will entail loading baggage onto carts and scanning the bags as they come down the chutes after being checked in. Your responsibility is to ensure that all bags are loaded correctly and quickly and scanned properly. Working on the Ramp, you will be loading bags onto the ramp and into the hold of the aircraft, roping off the engines, directing traffic, ensuring all doors are secured, attaching stairs, operate other ground machinery as required, and prepare for aircraft arrival and departure. Candidate - Candidates must be physically fit and able to work in a physically demanding environment, as heavy lifting is involved. we will require a full driving licence for this particular role and minimum of 3 years driving in UK. You will be expected to carry out demanding tasks within a fast paced environment, working outdoors in all types of weather conditions.
Pay £7.20 per hour
Hours 18-23 hours per week
Shifts 4.30am- 23.00pm
Criteria
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HGV driver -aircraft groomer

18/02/2014
Working as a fully operational member of the Duty Aircraft Grooming Team, you will be the secondary support for the Duty Team Leader. Deputising Team Leader responsibilities, where necessary, towards a collaborated effort to ensure Team Grooming functions are completed efficiently. The main purpose of this role will be to transport all the required stocks, materials and equipment for the Grooming Team onboard the Highlift vehicle and act as an active member of the Grooming Team. Supporting the Team goals your duties will include: • Completing the Daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle. • Report where necessary, any vehicle defects inline with the Vehicle Inspection procedure. • Responsible for the safe and efficient operation of the Highlift vehicle, including all mobile controls. • Directing the appointed Banksman to safely guide the Highlift vehicle On/Off the aircraft. • You will be responsible for positioning the Highlift vehicle onto the aircraft, ensuring the aircraft door is safe to open, prior to opening the Highlift doors/shutters. • Deputising the Team Leader you will support the coordinated effort to ensure the correct stock, materials and equipment are distributed to Aircraft Groomers within the Team to complete all job functions correctly. • Working with the Team Leader, you will both ensure the aircraft is stocked, replenished and dressed with the correct onboard items, removing any unnecessary stocks boarded incorrectly by the previous station. • When Highlift vehicle responsibilities are completed, you will be required to complete regular Aircraft Grooming functions as directed by the Team Leader Job Description for Aircraft Groomer), towards a Team coordinated effort for fulfilling company contractual obligations. • You will be responsible for the safe closure of the aircraft door and its operation, prior to removing the Highlift vehicle from the aircraft side, leaving the aircraft and its airport stand in a safe and clean standard. • You will be required to stop and position the Highlift vehicle in an accessible point close to waste disposal skips and/or recycling points for the Grooming Team to offload waste items from the vehicle. You must adhere to Airport Driving Regulations to ensure the vehicle is positioned in a designated parking bay/stand. Any infringement to these regulations may result in Airside Driving Penalty points issued by the Airport Authorities. • Vehicles should be returned to the Highlift loading bays for stock replenishment for duty shift breaks and at the end of each duty. • Vehicle keys should be accounted for by the Storeman for company key control purposes, issued to the appointed Highlift Driver only. • Any new vehicle damage or defects should be recorded on the original Vehicle Check Sheet at the end of each duty. Whereby company investigations, corrective actions can be made. • No vehicle should be taken Off-Airport without the express authority from a Duty Manager. Role Specification (continued) 1.3 Main Duties & Responsibilities of the Role 1.3.a Responsible for Safe and efficient operation of the assigned Highlift vehicle. 1.3.b Deputise & provide secondary support to the Duty Team Leader. 1.3.c Transport company and customer stocks from Storehouse locations to aircraft as directed by Movement Control Teams. 1.3.d Follow company procedure relating to safe Airport Driving Regulations at all times. 1.3.e Support the correct supply and distribution of stock items onboard aircraft, replenishing and removing additional stocks where necessary. 1.3.f Complete Aircraft Grooming tasks as directed by the Team Leader. 1.3.g Complete daily Vehicle Safety and Operational checks at the start and end of each duty, reporting defects where appropriate. 1.3.h Any additional reasonable tasks as directed by the Team Leader or member of the Management Team. 1.4 Scope of the Role 1.4.a Geographic area of responsibility: Heathrow Airport (All Terminals & Remote Locations as directed). 1.4.b Turnover: N/A 1.4.c Total number of employees: N/A 1.4.d Expenditure authorisation level: None. 1.5 Critical Performance Measures (CPMs) / Objectives 1.5.a To complete each duty task to the best of individual capabilities, meeting and exceeding company standards. 1.5.b Support Team challenges by achieving 1.5.a. 1.5.c Reduce the requirement for return works or Call-Backs, by identifying problematic areas before the need arises. 1.5.d Ensure sufficient stocks and equipment to complete duty tasks ahead. 1.5.e Report potential Health & Safety risks not previously identified. Section 2 – Person Specification Communication You must be able to inform your Team Leader or line manager responsible for areas in which may affect your operational abilities to perform tasks within the projected time controls. Problem Solving/Organisational Skills Working with minimal supervision you should be able to apply the company’s methodology practices to support your own duty tasks, towards the Team challenges. You must be able to act in accordance with the Team Leaders direction in the best interests of the company at all times. Managing Self and Others You will be prompt in your time keeping, reporting for duty at the required times inline with the company’s rota. 2.1 Educational Level You must be able to understand English language to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties. No formal qualifications are required. 2.2 Professional Qualifications You must hold a valid UK Driving Licence (holding both counterparts for regular inspection). You must also be able to pass and hold an Airside Driving Permit to complete your duties, transporting company and customer properties from OCS locations to/from aircraft. A HGV Class licence is desirable, although essential for new hire applicants from the date of this posting to ensure all operational challenges can be met. 2.3 Experience Previous Airline &/or Airport experience is desired although not essential as full training will be provided. Suitable experience of Airside Driving Standards is also desirable for new hire applicants, whereby experience should have been gained from driving smaller or similar vehicles in an airport/airside environment. 2.4 Personal Characteristics/Attributes You will be a self-starter and reliable person. Conscientious in your approach you will consider the Safety and Security aspects of your role as critical importance. Focused on achieving the tasks in-hand you will support Team goals. 2.5 Core Skills Rating (*) Assessment Tool 2.5.a Good Communication Skills 4555 2.5.b Team Working & Leadership Qualities 5 2.5.c Influencing & Development of Team Members 2.5.d Problem Solving Skills 2.5.e Customer Care & Delivery 5 2.5.f Report/Auditing Skills 2.5.g Reliability (Time & Attendance) 2.5.h Flexible Attitude & Approach 2.5.i Airside Driving Standards 2.5.j Aware of the Environment around them 2.5.k Driven by Challenges
Pay negotiable
Hours 37.5
Shifts 4.30am - 23.00pm
Criteria
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Team Leader – Aircraft Appearance

30/09/2013
1.2 Overall Purpose of the Role To ensure that the Aircraft security and cleaning process is carried out effectively with the emphasis of the health and safety of our workforce and the highest standard of security and cleanliness to ensure the customers quality standards for security, cleaning and provisioning are achieved and the requirements of the SLA are met. The Team Leader is an ambassador for our company showing pride in the work completed. 1.3 Main Duties & Responsibilities of the Role 1.3.a On arrival liaise with Movement Control to obtain daily work load complete relevant paperwork, and ensure scanned at the end of shift and stored in relevant file. 1.3.b Ensure Radio / PDA is charged and ready for use so clear communication / instruction can be had with Duty Ops Controllers. 1.3.c Receive operational briefing from shift manager and cascade to team through team briefing ensuring everyone knows the key focus cleaning areas for that week. 1.3.d Ensure team is wearing uniform and PPE in accordance with company procedures. 1.3.e Confirm that the OUR COMPANY daily vehicle defect sheet is completed accurately, that the vehicle cleanliness meets company standards and all documentation is returned to Movement Control prior to leaving for aircraft. 1.3.f To ensure that daily cleaning kit is collected from stores ensuring enough stock to ensure wastage is kept to a minimum. Stock to be signed out of the stores area at commencement of shift and then signed back in at end of shift. 1.3.g Comply with all HAL Airside Road Byelaws whilst driving and positioning vehicle at aircraft. 1.3.h Using radios / PDA update Movement Control of arrival time at aircraft, reasons for any delay incurred with commencement of secure clean or cleaning time reduced, and again on dis-embarkation of aircraft following completion of secure clean. Liaise with Security contractor and compare all times recorded. 1.3.i Oversee, plan and allocate the team throughout the aircraft making sure all areas are covered; making sure onboard time is recorded. This allocation of roles must be clearly recorded on the Security check sheet. Ensure all documentation is correctly completed secure clean is complete and correct sign off is received. 1.3.j Allocate and rotate work fairly. Monitor team to ensure all team members are working to agreed standards, are comprehensively and effectively searching all required areas, and are using correct equipment in designated areas to meet the requirements of the SLA. 1.3.k Work to the customer standards being mindful of any new updates and changes to the service. 1.3.l Identify areas where performance standards have not been met and address with team member concerned. 1.3.m Attention to Detail - Complete Final Walk Through with Team to rectify any missed areas to ensure cleaning standards are met and to prevent call backs. 1.3.n Any stock items which can be re-used are to be collected separately and stored in recyclable bags in readiness for return to Stores. 1.3.o All rubbish to be removed from aircraft ensuring H&S procedures are followed and rubbish disposed of correctly in the appropriate place. 1.3.p Ensure On Time Performance is met in accordance with boarding on/off times. 1.3.q Hand over all security paperwork to appropriate person for aircraft sign off. 1.3.r At end of shift all equipment to be returned to stores, vehicle cleanliness check and all relevant paperwork returned to Movement Control. Any issues to be raised with the relevant parties. 1.3.s Learn, understand and be able to cover any area of the aircraft should the team be short 1.3.t Assist with the Induction, Support & Training of new cleaners. 1.3.u Undertake any training required to support the role 1.3.v To be flexible and prepared to undertake any reasonable request which will benefit OCS 1.3W Conduct any Job Chats and feedback on performance matters that are necessary with the team 1.3.x Assist with return to work interviews 1.3 y Assist with delay investigations and produce report for next level management 1.4 Health & Safety Duties 1.4.a Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high. 1.4.b Ensure that the OUR COMPANY safety image is reflected positively through your actions and those of your subordinates. 1.4.c To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety. 1.4.d Take responsibility for ensuring that any safety issues are communicated to employees (subordinates) prior to the commencement of the work activity. 1.4.e Take responsibility for ensuring that equipment is maintained and fit for purpose. 1.4.f Ensure that work activities are properly managed and supervised. 1.4.g Manage the safety performance of subordinates and report any breaches in accordance with Company Procedure. 1.5 Scope of the Role 1.5.a Geographic area of responsibility: LHR Aircraft Appearance 1.5.b Turnover: N/A 1.5.c Total number of employees: As per allocated Team 1.5.d Expenditure authorisation level: N/A 1.6 Critical Performance Measures (CPMs) / Objectives 1.6.a 100 % data is recorded via PDA /paperwork is accurately completed 1.6.b Achieve client quality requirements are meet 1.6.c Ensure Stock levels are maintained and monitored with minimum wastage. 1.6.d Achieve appropriate productivity 1.6.e Zero DFT / Secure incidents incurred Actively report near misses and accidents 1.6.f Team wearing / using appropriate PPE 1.6.g Carry out daily team briefings and advise staff on relevant matters 2.1 Educational Level Successful completion of OUR COMPANY National NVQ level 2 Team Leading or equal Qualification is mandatory Ability to communicate effectively ,verbally and in written English 2.2 Professional Qualifications UK Driving licence 2.3 Experience Health & Safety knowledge Knowledge of Company products and services Man management / supervisory skills
Pay negotiable
Hours 37.5hours per
Shifts 4.30am - 23.00pm
Criteria
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Passenger Service Agent

23/08/2013
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-25hours per week
Shifts 4.30am-13.00pm, 17.00pm-22.00pm13.00pm-22.00pm
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Duty Supervisor

23/08/2013
Position Title: Duty Supervisor FOH Reports to: Premium Lounge Menager LHR Location: Payment Start date Shift hours London, LHr, TERMINAL 4 £9.00 per hour Temporrary contract –on going ASAP 4.30am-23.00pm Job responsibilities : The successful candidate must organise resources effectively and co-ordinate necessary activities to ensure efficient, productive and risk-free operation at shift basis. They need to be prepared to constantly communicate with inter and intra departments and other necessary parties as well as to be a great assistance in overall functioning of the day operation. This is a team leadership posistion and The Duty Supervisor will be expected to understand and demonstrate the importance of upholding the highest personal and professional standard. They should have passionate attitude towards the customers, employees and organisation at all times. It addition they shall provide effective leadership and promote positive team work throughout the department which assigned they are to. The successful candidate will be a highly capable manager who is able to demonstrate their abilities to assess problems/complaints and difficult situations, taking prompt and corrective action and ensuring the best possible satisfaction to both guests and employees and that situation of a delicate nature is handle with utmost discretion and confidentiality. In the absence of Unit Manager, they shall manage to undertake the operational and staff supervision requirements of the Unit Manager's role. Operational  Supervise and Participate in daily operations as per Standard Operating Procedures [SOF relevant to unit in which assigned.  Provide supervisory assistance and active leadership to unit assigned.  Communicate effectively with all areas of the operation.  Conduct and be actively included in daily team briefings.  Ensure visual appearance of the operational is of the highest standard by regular monitoring.  Liaise and build positive relationsbips with otrier internal departments and externaJ agencies where applicable.  Manage conflict resolution and facilitate service recovery situations with guest.  Ensure adequate staffing levels are maintained per shift.  Actively promote positive teamwork within all colleagues. Management  Establish expectations of fhe Duty Supervisors Role, both technically and behaviourally.  Provide on Job Performance monitoring and Coaching to enable individuals to understand their current competenory level and expected level of work Performance.  Assist staff with their individual trainings.  Assist staff with development plans.  Monitor and address staff grooming standards as per department grooming guideline.  Monitor and address staff attendance and punctuality.  Monitor research and respond to staff issues and inquiries,  Assist Lounge Manager to conduct perfonnance appraisals. Qualifications:  Minimum 'A' Level or equivalent.  Formal qualifications in leadership/supervision an advantage Previous Experience:  Minimum of 3 years experience in a premium hospitality/service environment,/ aviation check-in system  Demonstrated ability to manage relationships at all levels.  Demonstrated administrative and technological ability.  Previous experience in supervision of a large diverse workforce.  Previous experience in a leadership role preferably within premium hospitality/airline/airporf/service environment. Job Specific Skills:  To be able to demonstrated natural leadership skills, administrative and technological ability.  To be able to demonstrated effective business like communication skills, both verbal and written.  To be able to make decision independently and support own positive thinking.  To be able to analisys situations and provide effective solutions and suggest implements methods to prevent repetitions.  Genuine service/people focused attitude and understanding of needs of multi cultural working/operating environment.  High level of interpersonal skills with the ability to motivate and promote positive team working environment.  To be able to adapt and manage changes.  High level of versatility and to be able to adapt many varied needs of the operation people.  Creative and analytical thinking ability.
Pay £9.00 per hour
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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aircraft groomer

05/10/2012
Location • HEATHROW AIRPORT TW6 Duration • Temporary -Permanent Description • Terminal cleaners required to work at Heathrow Airport. • Must have valid passport for air side security checks. Duties • to clean general areas, • removing rubbish, • wiping, • vacuuming carpets, • cleaning toilets • and restocking consumables. Must be able to understand instruction provided to you,. which will affect to your working duties. Must have flexible approach to work and able to work efficiently and thoroughly with minimal supervision, eye for detail and excellent time keeping.
Pay £6.19 per hour
Hours 37.5 hours per week
Shifts 4on -2 off ,4.30am-23.00pm
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