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Driver

16/05/2017
Job Purpose: To manage the entire process of collection, storage and repatriation of passengers lost luggage. Acting as the first line of communication, ensure that deliveries are properly managed to meet the Service Level Agreements in the most cost effective and economical manner. Managing all aspects of the day-to-day communications with customer’s whilst upholding the highest standards of customer service. Maintain accurate records and communicate appropriately with airlines, colleagues and line manager. Key Areas of Responsibility • To organise airport collections in accordance with the SLA’s, liaise with customers for delivery times and action or allocate delivery runs ensuring the maximum use of the vehicle at minimum cost. The prudent use of drivers across airports during quieter times. • To answer all communications, telephone calls, emails fax, etc. in a timely, courteously and professional manner, providing as much assistance as required. Manage the customer’s expectations to ensure we “under promise and over deliver”. • To support the line manager in planning for the seasonal peaks and troughs of business. • To carry out any other associated duties as and when directed. • Manual lifting and loading up to 32K Essential • Be able to supervise and lead a small team. • Set a good example to the staff with a clean and tidy appearance. • Be physically fit. • Full UK clean driving licence. • Ability to obtain a CRB check and provide 5 years employment history (for Airport ID purposes) • Experienced driver with at least two years’ experience driving vans or larger vehicles on public roads. • Prepared to be flexible and work at short notice if required. • First class communication and customer service skills. • Must be literate, numerate and able to use a computer. • Be calm under pressure & non-confrontational. Desirable. A good knowledge of the local area and map reading Ability to drive vans of 3.5. tonnes
Pay £7.50
Hours 37.5 h per week
Shifts 5am-23.00pm
Criteria
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Passenger Service Agent

15/05/2017
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-30hours per week
Shifts 4.30am-23.00pm
Criteria customer service agent
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Bar tender/Heathrow airport

15/05/2017
• The candidate needs to have an excellent knowledge about alcoholic beverage (spirits, liqueurs, wines, champagnes, etc) • very good technical skills (shaker, blender, etc.) •• This is a key role and the Martini Bar
Pay £7.50 per hour
Hours 37.5 per hour
Shifts 4.30am-23.00pm
Criteria Heathrow Airport Restaurant
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Kitchen Porter for VIP Lounge Heathrow Airport

15/05/2017
Role Responsibility As a Kitchen Porter your responsibilities will be : To ensure that the Company's and statutory regulations regarding hygiene, safety, and cleanliness are complied with and all tasks undertaken according to Safeguard regulations. To clean allocated pieces of heavy catering equipment using instructions and cleaning materials. To dispose of waste materials from catering areas to designated collection points. To operate industrial dishwashers in all catering areas. To transport provisions, equipment and other catering related items as required. To maintain clean working environment at all times, with special regard to hygiene. To ensure that all food is prepared in the environment with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies. To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities To assist at any special functions, some of which may occur outside working hours To report any complaint or compliment and take action if at all possible. To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible. To attend meetings and courses, as required. The Ideal Candidate The successful candidate for this role will have: Previous experience working in a kitchen Exceptional customer service skills A flexible “can do” attitude Excellent verbal and written communication skills The ability to multi-task within a fast paced environment Good understanding of customer care
Pay £7,50 per hour
Hours 37.5 hours per week
Shifts 4.30am - 23.00pm
Criteria kitchen
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Customer service agent & Passenger with reduce mobility

15/05/2017
Person Specification Essential - Must have excellent interpersonal skills - Must have a solution orientated approach - Ability to resolve conflicts within time constraints and without losing control - Ability to handle stress effectively and work with minimum supervision - Must have a strong customer focus and enjoy face to face contact with customers - Must be a representative of the Company at all times - Must have a well groomed appearance & adhere to the uniform standards at all times - Must be willing and able to work in a shift environment (including weekends, bank and public holidays) - Must be reliable and punctual; - Applicants will undergo a criminal record check and must provide us with a full five year work / unemployment / education history Key responsibilities : To escort passengers between terminals o Pushing the wheelchairs, helping the passengers in the baggage area, driving the baggy when will be necessarily and others. o To attend and complete all compulsory training by given deadlines o To adhere to and promote safe working practices all times o To carry out any other reasonable duties consistent with the post o Walking long distances, almost 10 miles a day, between the terminals o Shift times and roster pattern are governed by Customer Airline’s operating schedule and subject to change o Must be flexible and adaptable with shift times, and different terminals o will be to help passengers with reduced mobility to make their way from check into their departing flight and meeting arrivals. o This class of service attracts highly status-conscious kind of customers, socially and professionally advantaged, travelling mainly for business reasons Full UK driving licence is required for this particular role to drive the baggy.
Pay £7.50 per hour
Hours 37.5 hours per week
Shifts 4.30am-10.00am , 05:00pm-22.00pm,
Criteria
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Food & beverage agent Heathrow Airport

15/05/2017
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description: � Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas � Ensure highest level of product knowledge is maintained and communicated to passengers during service � Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any serviceability of equipment, furniture or fittings. � Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security account abilities: � Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard � Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative account abilities: � Follow standard company and Premium Terminal internal policies and procedures KEY PERFORMANCE INDICATORS � Achieve High Standards � Exceptional standards in hygiene and cleanliness . JOB DIMENSIONS: � All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6.QUALIFICATIONS, EXPERIENCE, & SKILLS: . � High level English communication skills � Fluency in other languages is an advantage Job Specific Skills: � Knowledge of 5 star service techniques an advantage � Basic computer skills an advantage .
Pay 8.00 per hour
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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Aircarft groomer/ security search

15/05/2017
The main purposes of the Aircraft Cleaner is to work well within a team, clean/check and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills Due to security checks and airside clearance, applicants must have resided in the UK for at least 36 months in the last 5 years to be considered for this position
Pay £7.50
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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Ramp agent/ Baggage handler

15/05/2017
Role Summary The post holder will be responsible for the reconciliation, loading and unloading of customer baggage in a state of the art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation the post holder will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day to day basis, the post holder will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays Key Responsibilities & Accountabilities Operational • Provide a consistently high quality baggage handling service • Use a hand held security device to reconcile and load baggage into containers may be required • Use a hand held device to re-flight baggage • Drive specialised equipment to transport the baggage containers to and from the aircraft • Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area • Conduct any relevant administrative duties • Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times • Promote any and all AA products and services to our customers • Complete all compulsory training by given deadlines (e.g. SAI and DG) • Promote safe working practices all times • Carry out any other reasonable duties consistent with the post Person Specification Essential • Physically fit and able to walk long distances over the course of a regular shift • Able to continually lifting baggage weighing up to 23kg over the course of a regular shift • Be able to work as part of a small team • Ba able to work effectively with minimum supervision • Be willing to work in a shift environment (including weekends and Bank Holidays) • Ability to communicate both written and verbally to a high standard • Hold a valid EU driving license and be willing and able to pass the HAL driving test • Be willing to work in a shift environment (including weekends and Bank Holidays) • Have a well groomed appearance & adhere to the uniform standards at all times • Must be reliable and punctual • Must comply with all AA policies and procedures • Be able to obtain a valid Heathrow airside security pass • Hold a valid BAA airside pass, or have the ability to hold one • Completed GSAT training • Must be willing and able to successfully complete all relevant training including GSAT and relevant SABRE lessons Desirable • Basic computer knowledge • Previous airline experience Core Competences Health and Safety: The successful post holder will be responsible for ensuring Health and Safety and Compliance requirements are fully adhered to at all times and any incidents and non-compliance are reported and dealt with appropriately. Customer Focus: The post holder will need to demonstrate their commitment to providing outstanding customer service by ensuring all customer matters are dealt with in an appropriate and timely manner. The post holder must act as an ambassador for AA at all times and positively convey its values. Development of Self: The post holder must proactively seek out development opportunities for themselves to ensure standards are maintained at all times. Post holders should be open to and able to act on feedback given. Communication: The successful post holder should be able to communicate effectively, professionally and appropriately at all levels with the ability to listen effectively and ask relevant questions to clarify their understanding. Teamwork& Collaboration: The post holder must be able to work as part of a team within the department and collaborate with external contacts and other departments appropriately. The post holder must show awareness of and value a diverse workgroup. Accountability The post holder should demonstrate commitment to the job and be able to assume responsibility without instruction. The post holder should be proactive in seeking and acting on feedback to improve personal performance. Technical knowledge, application and skills The post holder should be able to demonstrate competence in all areas of Customer Services and be willing to share their knowledge to improve the performance of others.
Pay £8.00per hour
Hours part time hours
Shifts 04:30-23:30 Mon-Sun
Criteria driver / baggage
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General Cleaner

15/05/2017
· To provide the best possible service at all times · Minimal impact during delivery of service · Ensure high standards are achieved and maintained · Go above and beyond expectation Main duties · Sweeping of hard floors · Vacuuming carpeted areas · Emptying bins · Damp wiping walls / doors / fixtures and fittings/windows · Litter picking · Cleaning tray tables · Cleaning of Toilets Working Days - Monday -Friday Areas of work: D'Albiac House & T5 Retail Units
Pay £7.50
Hours 37.5 hours
Shifts 6am-2pm, 2pm-10pm
Criteria cleaning
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Chef de Partie

15/05/2017
Overall Objectives: To assist the Head Chef in the kitchen operation and ensure the company’s reputation for food quality is maintained at all times. Specific Responsibilities: • To plan, prepare and cook menu items as directed by your Manager. • To assist with stock taking when required. • To carry out the smooth and efficient running of your section as appropriate. Client Service: • To ensure that guests are given a prompt and efficient service and expectations are consistently exceeded. • To be guest focused at all times, approachable and quick to exceed expectations in fulfilling guests’ needs. People: • To be a team player, assisting other team members when necessary. • To treat members of the team at location as you would expect to be treated. • To demonstrate and instruct kitchen assistants / kitchen porters in food preparation and cooking skills as directed by the Sous / Head Chef Financial Management: • To compile all food orders for sections under your supervision, ensuring food standards and cost are agreed with the Head Chef; to ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards. • To gain an understanding of food costing, sales mix and menu planning. Health & Safety, Food Safety, the Environment: • To adhere to the company’s Hygiene, Health and Safety policies. • To rigorously follow the company cleaning schedules. • To ensure that food storage areas are maintained in accordance with the company’s Hygiene, Healthy and Safety policies and procedures. Additional Responsibilities: • To take responsibility for contributing towards your own development with the guidance of the Sous / Head Chef and attend training courses as identified. • To show commitment to company values in all aspects of your role. • To act as a positive ambassador for the business. • To attend to any reasonable request made by the client Management. • To attend training sessions when required.
Pay £9.08 per hour
Hours 37.5 h per week
Shifts 4.30am-23.00pm
Criteria Hospitality
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