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Host/ Customer service agent

24/06/2016
We are looking for a daily requirement hosts who will assist our customers through the airport and check-in as well as be able to understand our operation and customer challenges. will be using a radio and maybe mobiles to communicate with gates and will allow us to improve our passenger visibility through connecting process. The hosts need to: •Good communication skills •Smile, friendly approach •Will be uniformed •Trained on what is required Shits : 07.00am -15.00pm, 10.00am -19.00pm
Pay £7.20 per hour
Hours 37.5 h per week
Shifts 07.00am -15.00pm, 10.00am -19.00pm
Criteria Customer service
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Call centre operator

24/06/2016
This role is varied and duties will involve working within our Call Centre, Terminal locations. You will be the first point of contact for passengers, customer airlines, handling agents and courier services. You will take various inbound calls, one of the main responsibilities is handling calls from passengers enquiring about their delayed baggage, these calls require effective use of our system to help provide passengers and customers with up to date information on their delayed baggage. The role will also include working within our terminal locations assisting passengers within baggage reclaim who have delayed or damaged baggage and processing their reports using our system. Assisting we find bags customers providing sales information and updating customers on the status of their baggage. Responsibilities Excellent customer service skills in line with client set standards. Receiving calls from passengers, customer airlines, handling agents, courier services. Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items. Communicating and sending tracer messages to relevant Airports to trace passenger baggage. Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with. Processing baggage for re-flight or delivery. Regular monitoring of World Tracer action files. Monitoring inbound emails Requirements Knowledge of Call Centre operations is preferred. Previous Airport experience would be advantageous. Excellent customer service skills. Strong communication and interpersonal skills. Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous. Computer literate. Able to manage multiple computerised systems. Able to find solutions to customer needs and ability to problem solve and empathise with customers. Able to adapt in a fast paced and changing environment. Self motivated and strong time management skills. Good team player. There will be some requirement within this role to lift and carry heavy in line with manual handling training.
Pay £7.20 per hour
Hours 37.5 h per week
Shifts Shifts 8am-8pm, 10.00am -10.00pm
Criteria customer service agent
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Terminal Cusotmer Service Agent

24/06/2016
Department: Baggage Tracing Role Overview This role is varied and duties will involve working within our Terminal locations. You will be the first point of contact for passengers, customer airlines, handling agents and courier services. The role will include working within our terminal locations assisting passengers within baggage reclaim who have delayed or damaged baggage and processing their reports using our World Tracer system. Assisting we find bags customers providing sales information and updating customers on the status of their baggage. Responsibilities Excellent customer service skills in line with our client set standards. Receiving calls from passengers, customer airlines, handling agents, courier services. Communicating and sending tracer messages to relevant Airports to trace passenger baggage. Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with. Processing baggage for re-flight or delivery. Regular monitoring of World Tracer action files. Monitoring inbound emails Requirements Previous Airport experience would be advantageous. Excellent customer service skills. Strong communication and interpersonal skills. Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous. Computer literate. Able to manage multiple computerised systems. Able to find solutions to customer needs and ability to problem solve and empathise with customers. Able to adapt in a fast paced and changing environment. Self –motivated and strong time management skills. Good team player. There will be some requirement within this role to lift and carry heavy in line with manual handling training. You will be required to attend mandatory training as set by our client Must have the right to work in the UK. This position is subject to a 5 years reference history and CRB check being clear of any Department for Transport disqualification convictions within Aviation.
Pay £7.50
Hours 37.5 h per week
Shifts 4,30am-23.00pm
Criteria customer service agent
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Bagagge Handler

24/06/2016
The general work responsibilities involved with a baggage handler job will include the following: •Loading and unloading •Checking and sorting luggage •Command baggage transportation devices •Consult with warehouse staff for the locations/ delivery •Assist the van drivers •Load baggage onto conveyors for collection Baggage Jobs: Working Conditions and Opportunities Anybody considering a baggage job should be prepared to work flexible hours, as well as being open to the prospect of overtime. Most baggage handlers will work a 37h hour week .
Pay £7.20 per hour
Hours 37.5 h per week
Shifts 5am-23.00pm
Criteria
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Stansted Airport Customer Service

15/06/2016
Overview: With the increased passenger volumes over the busy summer period, Stansted Airport require extra staffing to support their passenger security search points and security team to prepare passengers before going through security search and x ray machines. The aim is to keep the operation moving, ensure that passengers are getting themselves ready in advance of reaching the check points and are moving through security promptly, so that they can spend the maximum amount of time in the airside lounge. Our team of staff are there to provide warm and friendly customer service and to ensure passengers have a great pre-flight airport experience. You will find herein an overview of the procedures you need to follow for each shift and the responsibilities of each role; you will be given further direction on site by the Leaders and Stansted Airport Operations Team. Shift Times: AM Shift: 04:00-08:00 PM Shift: 14:00-19:00 There will be 1 x Team Leader and 9 x Staff Members per day. This may increase on certain days. Loader The load position is a pivotal point of the passenger journey, this position requires clear verbal instruction and a very pro-active, personal approach. You are required to greet each passenger individually siting the time of day and instruct the passenger on the following: • One main trolley bag to each tray – no bags directly on the belt • Remove belts, watches, boots and heeled shoes • Empty their pockets • Liquids of under 100ml must, if not already, be removed from any luggage and placed in a clear plastic bag (one per passenger) • Liquids that appear all under 100ml and in a 20*20cm clear plastic bag are to be placed at the front of the tray – by you • Liquids that do not appear to adhere to the above are to be placed at the back of the tray to support the VDU operator – by you Please ensure you are not pushing or pulling the trays, this is not required of you within this role. Host Position The host has been introduced to support passenger preparation, just before they reach the machine loading area, you are the last port of call to ensure that all liquids are out of passenger’s hand luggage and support any passengers that may need assistance, without lifting any passenger’s bags. You are responsible for reiterating the messages given by the other positions; to keep passenger flow moving; directing passengers to the prep-table if they have not yet prepared their liquids to avoid congestion; and advise passengers to collect a tray and place all of their belongings inside. Security Regulations: Please remember that passengers need to prepare for security to keep the security queues moving as quickly as possible. If you happen to be helping in this area the 4 simple steps below are a good guide for passengers.
Pay £9.00 per hour
Hours 21 h per week
Shifts 4,00am-8.00am
Criteria customer service
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Chef de Partie

13/06/2016
Overall Objectives: To assist the Head Chef in the kitchen operation and ensure the company’s reputation for food quality is maintained at all times. Specific Responsibilities: • To plan, prepare and cook menu items as directed by your Manager. • To assist with stock taking when required. • To carry out the smooth and efficient running of your section as appropriate. Client Service: • To ensure that guests are given a prompt and efficient service and expectations are consistently exceeded. • To be guest focused at all times, approachable and quick to exceed expectations in fulfilling guests’ needs. People: • To be a team player, assisting other team members when necessary. • To treat members of the team at location as you would expect to be treated. • To demonstrate and instruct kitchen assistants / kitchen porters in food preparation and cooking skills as directed by the Sous / Head Chef Financial Management: • To compile all food orders for sections under your supervision, ensuring food standards and cost are agreed with the Head Chef; to ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards. • To gain an understanding of food costing, sales mix and menu planning. Health & Safety, Food Safety, the Environment: • To adhere to the company’s Hygiene, Health and Safety policies. • To rigorously follow the company cleaning schedules. • To ensure that food storage areas are maintained in accordance with the company’s Hygiene, Healthy and Safety policies and procedures. Additional Responsibilities: • To take responsibility for contributing towards your own development with the guidance of the Sous / Head Chef and attend training courses as identified. • To show commitment to company values in all aspects of your role. • To act as a positive ambassador for the business. • To attend to any reasonable request made by the client Management. • To attend training sessions when required.
Pay £9.08 per hour
Hours 37.5 h per week
Shifts 4.30am-23.00pm
Criteria Hospitality
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Chauffeurs meet & greet at LHR

13/06/2016
The job is a regular, 'meet & greet'Heathrow somewhere within a few minutes distance from the car park, which will serve for a base for the drivers and as an office for all administrational aspects Upon passengers starting their travel, cars will have to be collected from any terminal at Hearthrow airport at the designated 'meet & greet' parking bay and driven to the car park. Then on the returns of the passengers, cars will need to be driven from the car park back to the required terminal and handled over to the travellers. fluent in English, speaking and writing - full clean driving license (no special license required) - having held license at least 2 years is preferable - having good driving experience - ability to provide friendly and professional customer service - knowledge & flexibility to drive any kind of car - ability to work under stress whilst remaining calm and controlled - fluent in computer and easy to adapt to a new software system - prepared to wear the company's provided clothing; jumpers, coats, caps - flexible with times and hours
Pay £8.00 per hour
Hours 37.5 hours per week
Shifts 5am-23.00pm
Criteria meet & greet
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Desktop Support Engineer

07/06/2016
JOB PURPOSE: To administer and support LHR Baggage Reconciliation System (BRS) and Re flight equipment, including scanners PC’s, printers and other desktop peripherals in a pro-active manner. The keeping of good record keeping practices, controlling and administrating assets and provision of customer reports. The role holder will also be required to work out of business hours when required to aid upgrade and project delivery. MAIN DUTIES AND RESPONSIBILITIES: • To configure and provide support to all varieties of BRS and Reflight PC’s and associated hardware. • To ensure accurate asset management of client equipment • Responsible for administering all hardware in use from assignment through to the equipment repair process/cycle. • Good record keeping of fixed assets and scanners • Plan and upkeep of a preventative maintenance schedule and ensure tasks are completed regularly following best practices; including end client equipment is serviced to meet manufacturers best practice guidelines. • To support the first line day to day operation. • To be a point of escalation for the first line team • To ensure that Service Level Agreements are met whilst acting in a professional, customer focussed manner at all times. • Define, document and ensure support processes are adhered to. • To oversee planned maintenance tasks to the contractual obligations in accordance with the SDP. • To ensure that stock levels of consumables and spares are maintained at optimum levels. • To be responsible for the upkeep of vehicles used to provide the BRS support, including safety, daily visual checks to ensure roadworthiness and to ensure vehicles are kept at least a quarter/half filled with fuel (minimum). And to process vehicle permit applications. • To represent the BRS Service Delivery Manager at operational meetings as and when required. • Health and safety record keeping (fire awareness training, baggage inductions etc) • To answer telephone calls from the our client Service Desk relating to BRS support incidents and requests in a consistent and professional manner; to then ensure that they are resolved within SLA and to agreed standards and processes. • To be responsible for and work with support teams throughout Service Delivery and 3rd parties on Incident Management and investigation. • To report any incidents/near misses on shift to the line manager soon as possible • To visit offsite stores location to pick up/drop off deliveries and consumables when required, moving deliveries from the offsite temp store room to room and keeping the store rooms to a tidy standard. • To work closely with Ultra’s Heathrow based management team on a daily basis to ensure that Ultra deliver a first class BRS service to our customers. • To undertake other general activities that supports the operational effectiveness of our client at LHR, as designated by management staff. Page 2 of 2 QUALIFICATIONS/KNOWLEDGE: Essential: Proven experience in working on a busy customer site in an operations role Proven experience in supporting Windows based systems Full Driving Licence Desirable: ITIL Foundation Certificate First Aider Proven experience of working in an airport environment Proven experience in hands on technical systems support SKILLS /EXPERIENCE: Essential: Excellent organisational skills Good customer service skills Good communicator (in both English written and verbal skills) Able to manage time effectively and set priorities appropriately Proven experience in both working alone and as part of a team Must conform to BAA rules/regulations regarding the application for an Airside pass. Desirable: Experience of working alternate shift patterns Hours of work: 08:00 – 16:30 Mon-Fri with occasional weekend working as and when required
Pay 22k-25K
Hours 8am-4pm
Shifts 37.5 per week
Criteria IT desktop
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Delivery Driver

07/06/2016
Job Purpose To collect, manage and then deliver baggage/goods or any other item, ensuring safe delivery to destination. Reporting to: Duty Controller/Operations Manager Key Responsibilities • Collect, manage and deliver airline customer baggage and goods • Deliver safely, to destination within agreed time limits • Drive to the requirements of the highway code, and our client policy and procedures. • Communicate effectively and efficiently. • At all times be polite and courteous - Non confrontational • Daily check your vehicle as to roadworthy condition, including oil water tyres, and report any faults or damage. • Ability to use computers and scanners to manage deliveries. • Be able to work both independently and also in a team. • Be flexible in your working hours and be able to work at short notice. Also, be able to start early or finish later than designated shifts, to get the job done. • Attend training as required • Have a good telephone manner. • Carry out any associated duties as and when required. This list is not exhaustive Requirements • Full UK Driving Licence with a maximum of 3 Penalty Points. • At least, 5 years driving experience. • Satisfy a CRB check. • Full career and 5 year checkable residence history. • Excellent time keeper • Be physically fit, and able to satisfy a company health questionnaire. Other Skills/Abilities • Always be smart in appearance, with a high standard of personal hygiene. • Computer literate • General standard of education.
Pay £7.20 per hour
Hours 37.5 h per week
Shifts 5am-23.00pm
Criteria Driving / CSA
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Bar tender/

25/05/2016
• The candidate needs to have an excellent knowledge about alcoholic beverage (spirits, liqueurs, wines, champagnes, etc) • very good technical skills (shaker, blender, etc.) •• This is a key role and the Martini Bar
Pay £7.20 per hour
Hours 37.5 per hour
Shifts
Criteria central london
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