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Passenger Service Agent

16/04/2015
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-25hours per week
Shifts 4.30am-23.00pm
Criteria
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Kitchen Porter

16/04/2015
Training Porvided. Our client based at Heathrow Airport and require a kitchen assistant to work in a lounge. We need flexible people that live whithin close proximity to Heathrow Airport.
Pay £7.50 per hour
Hours 37.5 hours per week
Shifts 4.30am - 23.00pm
Criteria
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Customer Care Agent at Gatwick Airport

16/04/2015
Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the Equipment Inspection procedure Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite and courteous at all times. Carry out CCA duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation. Providing assistance with baggage. Ensuring that wheelchairs and buggies are clean and tidy at all times Ensure that Movement Control is updated on progress by use of IT handsets and radios Ensure that all necessary paperwork is completed legibly and submitted in a timely manner Any additional reasonable duties as assigned by operational management To complete each task efficiently and following procedures, meeting and exceeding company standards Ensure that passengers receive the highest standards of service by ensuring they are moved safely and efficiently through the airport Comply with health and Safety procedures for manual handling and driving, reporting any Heath and Safety issues to Movement Control or Team Leaders for action All steps with IT handsets are to be followed to capture relevant SLA required information You must be able to understand English language to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties. Basic IT skills desired. No formal qualifications are required. 2.2 Professional Qualifications Full UK Driving license essential. 2.3 Experience Previous Airline &/or Airport experience is desired although not essential as full training will be provided. Previous customer service experience is desired although not essential as training will be provided. 2.4 Personal Characteristics/Attributes Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role. Focused on achieving the tasks in-hand you will support Team goals. Flexible approach to work and able to work efficiently and thoroughly with minimal supervision. Able to cope with a pressured environment. Excellent time keeping and high standards of personal grooming Excellent communication skills with an empathic nature Must be able to lift passengers in accordance with manual handling guidelines
Pay £7.13
Hours 37.5hours per week
Shifts 5on 3off Early and late shifts (0500-1500 0500-1400 0500-1300 13
Criteria
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premium lounge food and beverage agent

16/04/2015
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description: � Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas � Ensure highest level of product knowledge is maintained and communicated to passengers during service � Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any serviceability of equipment, furniture or fittings. � Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security account abilities: � Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard � Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative account abilities: � Follow standard company and Premium Terminal internal policies and procedures KEY PERFORMANCE INDICATORS � Achieve High Standards � Exceptional standards in hygiene and cleanliness . JOB DIMENSIONS: � All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6.QUALIFICATIONS, EXPERIENCE, & SKILLS: . � High level English communication skills � Fluency in other languages is an advantage Job Specific Skills: � Knowledge of 5 star service techniques an advantage � Basic computer skills an advantage .
Pay 9.00per hour
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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Ramp Agent

16/04/2015
This position involves working on the baggage belts and working on the Ramp, involves lifting loading and driving. Is a very physically demanding role; involving heavy lifting. Working on the belt, will entail loading baggage onto carts and scanning the bags as they come down the chutes after being checked in. Your responsibility is to ensure that all bags are loaded correctly and quickly and scanned properly. Working on the Ramp, you will be loading bags onto the ramp and into the hold of the aircraft, roping off the engines, directing traffic, ensuring all doors are secured, attaching stairs, operate other ground machinery as required, and prepare for aircraft arrival and departure. Candidate - Candidates must be physically fit and able to work in a physically demanding environment, as heavy lifting is involved. we will require a full driving licence for this particular role and minimum of 3 years driving in UK. You will be expected to carry out demanding tasks within a fast paced environment, working outdoors in all types of weather conditions.
Pay £7.20 per hour
Hours 18-23 hours per week
Shifts 4.30am- 23.00pm
Criteria
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Aircraft groomer/security agent

16/04/2015
The main purposes of the Aircraft Cleaner is to work well within a team, clean/check and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills
Pay £6.50 per hour
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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Premium Lounge Housekeeping Agent

16/04/2015
JOB PURPOSE: Perform a range of housekeeping duties ensuring the highest standard of cleanliness and order is maintained throughout the terminal. Ensure efficient and professional processing of passenger requirements and act as an ambassador for our customer premium product. To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customer JOB DIMENSIONS: All functions within the responsibility of the Housekeeping unit, providing assistance to other units within the Premium Lounges where applicable and when requested. PRINCIPAL ACCOUNTABILITES: Operational accountabilities  Perform daily shift requirements as per standard operating procedures in the areas of first and business class washrooms, first class bedrooms, laundry requirements, lounge presentation  Liaise with contracted cleaning staff  Provide assistance and coverage to other units when requested  Ensure visual appearance of the terminal is of the highest standard by observing and reporting any unservicabilities of equipment, furniture or fittings.  Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities  Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard  Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities  Follow standard company and Premium Terminal internal policies and procedures ESSENTIAL CAPABILITIES: (Educational Qualifications/Experience/Skills/Expertise) Educational Qualifications/Experience:  Minimum 1-2 years experience in a housekeeping position preferably in the Hospitality/Airline industry.  Basic English communication skills  Fluency in other languages is an advantage Skills/Expertise:  Housekeeping technical skills  Sound time management skills Behavioral Competencies:  Customer Focused  Adaptability  Teamworking  Achievement drive  Attention to detail  Interpersonal effectiveness  Integrity  Technical expertise
Pay £7.50
Hours 37.5hours per
Shifts 4.30am - 23.00pm
Criteria
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LGV class 1 Driver

16/04/2015
Key Responsibilities include: • Working weekends, Bank Holidays and a variety of shifts • Driving company and contracted vehicles to transport cargo between locations as required and within legal compliance • Loading and unloading of cargo received for import and export • Processing documentation, ensuring compliance with worldwide legislation and law • To ensure company and contracted vehicles are kept clean and tidy and to report any mechanical problems immediately. • Required to support warehouse assist x-ray screening where necessary • Help to maintain a clean and tidy environment for working within the warehouse and Ramp Mindful of security of cargo and trucks as required by BAA/DFT and CAA • This is not an exhaustive list of responsibilities and you may be required to complete any other reasonable tasks when required. Key Skills Required: • Full driving license and LGV1 license • CPC Qualified • Manual dexterity • Physical fitness • Hand-eye coordination • Numerate and literate • Computer awareness and literacy • Ability to work under pressure • Ability to accept responsibility • Good communication Knowledge • Manual handling and safe practice • Health & Safety legislation • Dangerous goods acceptance and handling • Pallet build processes • General cargo legislation awareness • Hazard spotting • General Customs bond awareness
Pay 22.000 per year
Hours 37.5h per week
Shifts 4days on 2 days off
Criteria permanent
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Office Cargo Agent

16/04/2015
Key Responsibilities: To provide Customer, Airline Representatives and Officials with a high standard of service. To input consignment information into ABS. To process export & import documentation exactly as the company’s procedure manual describes. To comply with Customs regulations. To answer the phone in a polite and confident manner. To action bond checks & ABS reports on a daily basis. To carry out any other tasks deemed necessary and reasonable by the company. To be able to work flexible working hours when necessary Desirable Skills, Experience and Knowledge: Numerate and literate Computer knowledge and literacy Ability to work under pressure Ability to accept responsibility Good communication Export/Import Documentation Dangerous goods acceptance and handling. General cargo legislation awareness
Pay 23.000 per year
Hours 37.5h per week
Shifts 4days on 4 days off
Criteria Permanent
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Global Reservations Coordinator

16/04/2015
This role is for a Global Reservations Coordinator, so you will be taking telephone and email bookings for the VIP Meet and Greet service and dealing with client and supplier enquiries. Our booking room is 24hrs so shifts are available, this can be discussed. Competency requirements: - Meticulous attention to detail - Positive work attitude - Respectful & helpful to work colleagues and clients - Impeccable customer service skills - Ability to problem solve using initiative - Ability to cope under pressure - Multi task - Attitude to go above and beyond to adhere to clients needs - Good computer skills - Impeccable phone manner - Proactive approach to upselling - Extremely good organisational skills - Global Distribution Systems experience preferable - Good at working under pressure & to deadlines - Reliability and a flexible approach to working hours - Calm, logical and fast thinking approach to problem solving - You will need to have strong communication skills to be able to liaise with the clients and suppliers as well as the team as you will be dealing with issues on a day-to-day basis - To remain level headed and be approachable at all times - Customer service excellence is a must We deal with the top 5% of the worlds highest net worth people and people who are often in the public eye, so discretion, maturity and an extremely polite attitude is a must. Room for progression. Full-time position: £9ph + Upselling performance-related bonus Job outline: Oversee busy, 24/7 Global Booking Room for delivering VIP passenger services at over 500 airports globally. Based at HQ in Heathrow, you will ensure the highest level of service is delivered to our High profile & VIP Clients. Ensure that all elements of the operation are efficient and streamlined in order to deliver a world class service to our Global Client base. Ability to work within a dynamic and fast pace environment, assist the Management team to further develop the business. Our client enjoys good relations with all its clients and suppliers both within the UK and Internationally. You will work to a minimum standards SLA which will include minimum response times and report turnarounds etc. You will be required to work closely with the Heathrow Operation . As the first point of contact in reservations, you will be required to answer all telephone querie from providing quotations and service information to contacting our suppliers to find out information for special requests. You will also recieve bookings and be expected to be very knowledgable with regards to the service we offer. You will also be expected to deal with complaints and clients chasing urgent information in an efficient and effective manner. To ensure all UK & International meet & greets are processed and to ensure that Agents are well informed to ensure meets are expedited with maximum efficiency and professionalism and in line with International's high standards. To trouble shoot and assist in resolving problems that may occur To assist the management team with creating and maintaining excellent working relationships with international suppliers and identifying new suppliers. You must be able to commit to a shift pattern of 4 days on 4 days off. The Night shift is from 7pm-7am.
Pay £9.00 per hour
Hours 4days on - 4 days off
Shifts 7pm-7am night shift
Criteria Reservation- sales
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