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HR coordinator

20/04/2016
You will note that this job description does not define or limit the work that you are employed to do and you may be required to do any work within your capability that is reasonably needed from time to time. KEY ACCOUNTABILITIES: 1. Head Office Liaison 25% RESPONSIBILITY: Under the guidance of the HR Manager pro-actively keep Head Office fully updated with ongoing issues affecting the UK operation. Assists the HR Manager in communicating Head Office guidelines to staff with UK custom and practice. Translate, interpret and assess the potential feasibility of legal documents and potential implementation within UK. MEASURE: Ensure UK related issues are fully explained, justified and understood to Head office. Strike an optimal balance between head office “wants” and UK market and legislative “needs” in order to optimise the UK working conditions. 3. Headcount, Staff Costs & Reporting 10% RESPONSIBILITY: Under direction of the HR Manager collate and report on all the applicable headcount changes, staff costs and budgeting statistics in accordance with Head Office and UK statute. Prepare promptly and accurately all headcount (variation) forms in line with SAP requirements. Complete internal organisational charts. Under the direction of the HR Manager compile with full business justification reasons for authorisation of additional staff, promotions, replacement, change in remuneration, etc. Monitor and update headcount figures for UK Commercial division. MEASURE: Ensure that headcount reports and data for head office are accurate and prepared in a readable format in accordance with Head Office strict requirements and budget guidelines. Ensure that all reports provide a clear picture of the UK situation and take any corrective action necessary to prevent any issues from arising. 2.Expatriates Administration 15% RESPONSIBILITY: Collate and monitor expatriate (IN) payroll administration. Monitor and provide assistance to the Expatriate and the Consultants regarding their tax returns. Act as liaison with Expatriate Consultants regarding Inland Revenue requested changes in relation to tax and A1. Report any pertinent issues to Head office (including the translation from English to Italian legal advice). Monitor Head Office or in loco eligibility of payment to the expatriates, and prepare the applicable reports. MEASURE: Ensure, with assistance from external consultants, that all administration processes are made correctly in accordance with local and head office guidelines. Ensure head office are kept updated of any potential legal issues related to expatriate’s employment in order to avoid any potential legal claims. 5.Payroll Administration for UK 5% RESPONSIBILITY: Collate and prepare all commercial payroll and insurance data. Crosscheck UK payroll payments are accurately made and are in accordance with the correct headcount figure. Monitor staff pay levels are in line with roles covered and market rate. Under the guidance of the HR Manager, where applicable, compile report to head office which addresses pay related anomalies, and proposes intervention to prevent a legal claim. Act as liaison between Finance and HR. MEASURE: Ensure that headcount and payroll data match, address and rectify any anomalies with the HR Administrator. Ensure all salaries comply with equal pay regulations UK statute, and ensure head office are kept updated of any pertinent legal issues, in accordance with the commercial interests of the business 4. Employee & Industrial Relations 25% RESPONSIBILITY: Act as a point of contact for employees / managers and assist with any regular and / or delicate queries for the commercial staff. Assist the HR Manager in the collation and compilation of a monthly report on employee relation issues, potential legal claims and costs involved. Assist the HR Manager in reviewing local legal advice as well as translating the advice in Italian on employee and industrial relations issues and summarise the key points / potential implications on the UK operation to Head Office. MEASURE: Ensure that staff / managers receive prompt and supportive assistance when required. Ensure that Head Office are kept fully informed of potentially litigious claims, and receive accurately translated, summarised legal advice. Ensure that the UK operational/commercial requirements operate to an optimal standard and potential risks for the Company are contained. 6. Absence Administration & Reporting 5% RESPONSIBILITY: Collate, monitor and insert all short / long term absence issues on ADP. Compile absence reports and address any annual leave anomalies with employee’s Manager. Advise HR Manager of high levels of sickness related absence. MEASURE: Ensure all absence data is correctly inserted in the system. Level of annual leave is monitored, high levels of sickness related absence can be addressed in order optimise the level of efficiency of the workforce. 7.Staff Records / Files /AIDA 5% RESPONSIBILITY: Collate staff records/files, monitor, maintain all staff records and files for all AIDA system applications. Request from Head Office Staff ID. MEASURE: Ensure all staff files/records are kept up to date and documents available for potential auditing / tribunal. Ensure Head Office and UK governing bodies procedures and guidelines are fully adopted by the Company in order that the business can operate efficiently and not face harsh financial penalties 8.Budgeting & Reporting (5%) RESPONSIBILITY: Assists the HR Manager in the collation, preparation of the annual budget figures. As required monitors and assess budgets and addresses any anomalies accordingly with the HR Manager and applicable department. MEASURE: Ensure that budgets are adhered to and assist the HR Manager in resolving issues promptly in line with the commercial and operational needs of the business. Additional Functions As Required (<5%) Ad Hoc Projects RESPONSIBILTY Assist in the implementation of ad hoc projects in order to continual improve HR function i.e. ADP Freedom, Online payslips, TIMENET Time & Attendance, Insurance policies etc MEASURE: Ensure the commercial interests and needs of the business are protected, efficiencies are made and governing body’s guidelines are respected in accordance with Head Office guidelines.  KNOWLEDGE, SKILLS & COMPETENCIES Education : minimum A-Level / Degree Level Good knowledge of Payroll, Revenue functionality and processes Good knowledge of Expatriate issues Excellent knowledge of written and spoken Italian, as well as Italian working practices Good knowledge of written and spoken English General knowledge of UK employment law and best practice Good knowledge of Microsoft Products  Competencies High: Responsibility & Initiative Resilience Precision Discretion Medium: Motivation Interpersonal Skills Communication & Impact
Pay £12.00 per hour
Hours 30 h per week on a flexible hour
Shifts
Criteria
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Operations Load Controller/dispatcher

18/04/2016
Main Purpose of the Job (general tasks):  To provide load planning and weight and balance to customer airlines.  Provide Load Controller/TCO functions for meeting and departing aircraft. Responsibilities (detailed tasks):  Load planning, weight and balance of aircraft.  Meeting and departing of aircraft.  Co-ordinating all the services that attend an aircraft to prepare for its next flight, e.g. caterers, fuellers, cleaners, baggage loading, de-icing.  To document all key stage timings during the departure process.  Liaison with Airline Flight Deck and Crews, Passenger Services staff and other Airport Personnel.  To monitor the under wing activity and offload processes and reports to be completed in an auditable process. All safety procedures to be complied with.  Prior to the loading of the aircraft ensure all service providers adhere to safe working practices.  To provide good communication to all departments and service providers during both arrival and departure process.  To co-ordinate and ensure 3rd party engagements are compliant as per their PTS (precision time schedule).  To document any deviations or changes and communicate them at all times and ensure that the correct information is used.  Upon completion of the flight, all loading information to be sent/scanned/emailed to relevant airlines and ensure CPM/LDM production, and all MVT messages sent.  Ensure ramp report card is filled in with full details and delay report if necessary.  To assist with any other duties to ensure on time departures and the provision of service levels.  To undertake any other duties as required by Management.  Work as part of the Operations Team to ensure all aircraft are met and departed.  Ability to motivate staff in a highly demanding environment, make decisions and communicate both orally and in writing to a high standard.  Ability to work to tight deadlines, on own initiative and under pressure. Key results:  Profit  ASP / margin  Market share  Business Performance KPIs and Performance Plan  Accuracy of forecasting  Implementation of Sales & Marketing Action Plans  Utilisation of EDFP  Production and progress of strategic plans.  Indirect: Company and Unit improvement. Main Contacts for this Job: • Internal  Ramp staff  Baggage staff  Spur staff  Passenger services staff  Cargo/Transport staff  Ramp Managers  Operations Shift Managers • External  Airline staff/Station Managers and reps  Flight deck and cabin crew  Flight Ops/CLP of airlines  Catering staff and reps  Cleaning staff and reps  Fuellers  Engineers  BAA/Marshallers/HAL  Police/Fire/Ambulance/Immigration/Customs  Security companies inc DFT  HSE during visits to airlines/ramp Knowledge Base: • Commercial processes and procedures • Competitor activities • Customers• Skill Set: must have weight & balance experience and or flight briefing packs  Leadership  Coaching  Strategic thinking  Excellent communication/interpersonal  People management  Negotiation  Influencing  IT  Motivator  Decision making  Problem solving Behaviours:  Excellent communication  Prioritisation  Assertiveness  Organisational skills  Leadership  Decision making  Diplomacy  Motivation  Service orientated  Conflict management  Team player  Delegation  Attention to detail  Inter personal skills
Pay £27k
Hours 37.5 h per week
Shifts 4 on 2 off (8.5 hours) 2 early shifts followed by 2 late shifts
Criteria
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Customer service agent LHR

14/04/2016
Department: Baggage Tracing Role Overview This role is varied and duties will involve working within our Terminal locations. You will be the first point of contact for passengers, customer airlines, handling agents and courier services. The role will include working within our terminal locations assisting passengers within baggage reclaim who have delayed or damaged baggage and processing their reports using our World Tracer system. Assisting we find bags customers providing sales information and updating customers on the status of their baggage. Responsibilities Excellent customer service skills in line with Global Baggage Solutions set standards. Receiving calls from passengers, customer airlines, handling agents, courier services. Communicating and sending tracer messages to relevant Airports to trace passenger baggage. Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with. Processing baggage for re-flight or delivery. Regular monitoring of World Tracer action files. Monitoring inbound emails Requirements Previous Airport experience would be advantageous. Excellent customer service skills. Strong communication and interpersonal skills. Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous. Computer literate. Able to manage multiple computerised systems. Able to find solutions to customer needs and ability to problem solve and empathise with customers. Able to adapt in a fast paced and changing environment. Self –motivated and strong time management skills. Good team player. There will be some requirement within this role to lift and carry heavy in line with manual handling training. You will be required to attend mandatory training as set by our client. Must have the right to work in the UK. This position is subject to a 5 years reference history and CRB check being clear of any Department for Transport disqualification convictions within Aviation.
Pay £7.50 per hour
Hours 37.5 hours per week
Shifts 4,30am -23.00pm
Criteria
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Passenger Service Agent

13/04/2016
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-25hours per week
Shifts 4.30am-23.00pm
Criteria
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Ramp agent/ Baggage handler

13/04/2016
This position involves working on the baggage belts and working on the Ramp, involves lifting loading and driving. Is a very physically demanding role; involving heavy lifting. Working on the belt, will entail loading baggage onto carts and scanning the bags as they come down the chutes after being checked in. Your responsibility is to ensure that all bags are loaded correctly and quickly and scanned properly. Working on the Ramp, you will be loading bags onto the ramp and into the hold of the aircraft, roping off the engines, directing traffic, ensuring all doors are secured, attaching stairs, operate other ground machinery as required, and prepare for aircraft arrival and departure. Candidate - Candidates must be physically fit and able to work in a physically demanding environment, as heavy lifting is involved. we will require a full clean driving license for this particular role. You will be expected to carry out demanding tasks within a fast paced environment, working outdoors in all types of weather conditions. Shift work 4.30am-23.30pm Monday to Sunday
Pay £ 7.20 pr hour
Hours part time/ full time 18h -40 h p
Shifts 04:30-23:30 Mon-Sun
Criteria
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Ramp agent Gatwick Airport

13/04/2016
Job Descriptions The general work responsibilities involved with a baggage handler job will include the following: Loading and unloading , lifting, driving freight between aircraft flights Checking and sorting luggage against flight lists Overseeing the transfer of luggage from the check-in area to the departure area Command baggage transportation devices Consult with warehouse staff for the storage of cargo Assist with the cleaning and de-icing of aircraft Load baggage onto conveyors for collection Ensure runways are kept clear of snow and ice during the winter months Baggage Jobs: Working Conditions and Opportunities Anybody considering a baggage job should be prepared to work flexible hours, as well as being open to the prospect of overtime. Most baggage handlers will work a 39 hour week, with individuals shifts lasting for a maximum of 12 hours. Some evenings and weekends will be necessary. In terms of finding available opportunities, it’s best to start your search right here on Airport Jobs. Organisations offering employment will include airports, airlines and groundstaff service contractors. full Uk driving licence is required for this particular role
Pay £9.50
Hours 3 days on 3 days off
Shifts 03.00am-11.00am, 16.00pm-20.00pm
Criteria
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general operative -NW10 6DZ

13/04/2016
This is a very rare opportunity to start your career in the rail industry. We are currently looking for people to start work as a Train Cleaner in Acton Town. Duties:- Hoovering the Floors Cleaning the inside of the carriage Removing chewing gum Removing stains from the seats Cleaning the toilets Making sure the trains are cleaned to a very high standard
Pay £7.20 per hour
Hours 40 h per week
Shifts day shift , night shift
Criteria
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Customer Service Agent - Cabin Crew

13/04/2016
Job Title : Customer Service Agent - Cabin Crew Location : Bermondsey, London Reporting to : Retail Sales and Customer Service Manager Salary: £6.70/ hour Main Purpose •To ensure high standards are achieved in the safety and sales onboard the vessel as well as the customer service experience of the passengers. •Provides our visitors with the best service possible in terms of bar sales, customer relations and providing information about our services. Principal Responsibilities •To follow company Health and Safety procedures and ensure that the Health and Safety of all our passengers is protected at all times and inform your Captain of any incident or near miss •To provide information for the passengers in a professional, polite and helpful manner •To ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers •Increase the company’s revenue by providing a high level of customer service, information and advice on products, sell and up sell the onboard stock accurately •To acknowledge and promote the Company culture •To be familiar with all the services within the Company and our trade customers for day to day running •To ensure that the bar area and vessel is kept clean and tidy at all times •To ensure the bar remains fully stocked at all times by replenishing the bar accordingly •To sell, accurately record and account for stock onboard the vessels of the company •To account for all sales (cash and credit card) accurately and in accordance with Company policy and procedures •To welcome all passengers onboard the vessel and anticipate their needs •To assist the crew with passenger boarding and counting •To achieve all Sales targets set by the Company •To promote products/services as requested by the Company •To act as support crew to the bridge crew in routine and emergency situations including Recovery of Man Over Board, crowd control, evacuation, fire fighting, rendering, first aid and any other instruction issued by the Captain or the Mate •To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties •To maintain communication between bridge crew as instructed by your Captain and company procedure •Follows the Captain’s orders in performing crew duties in emergencies and in maintaining the safety of the Vessel •To ensure that the bar areas are opened and closed as required and that at all times it is ready to trade •To ensure that you have the necessary materials to be able to complete duties to the highest standard •To ensure that audio guided commentaries are present on the vessels •To dispose of waste products in efficient manner as instructed by Line Manager •To ensure the security of all Company property at all times •To undertake training as required by the management •To use the Haven system efficiently and accurately, in accordance with company’s policy and procedures •To check all tickets to ensure passengers have a valid ticket to travel to/from their destination •To follow the correct absence reporting procedures at all times to your line manager •To arrive at work on time agreed by the management team and to finish at the allocated duty time or appropriate time given by the manager Person Profile Educational Level/Qualifications •Educated to GCSE level or equivalent Experience/Knowledge Required: •Worked in a bar/restaurant •Customer facing role Desirable: •Retail background •Worked in a sales environment •At least 12 months work experience •Hospitality experience •Knowledge of the Travel & Tourism industry Personal Skills Required: •Perform great customer service •Act with integrity at all times •Approach everything with integrity with what you do •Deliver excellence through profit, customer satisfaction and living o values •Work with empathy •Able to work to high standards of accuracy •To exhibit a professional attitude at all times •Smart/Well presented •Polite •Excellent communication skills and highly organised •Sales driven •Customer focused •Calm and able to work well under pressure •Excellent numeracy and literacy skills •Reliable •Is able to work to direction •To be flexible in carrying out your duties at any of the company’s locations, offices or departments and fulfill other tasks that fall within your post as required •Demonstrates a "Right First Time" attitude Desirable: •Company focused •Self motivated •Willingness to learn and progress •Able to work to own initiative •Problem solver •Can speak a 2nd language •Good mentoring skills
Pay £7.20 per hour
Hours ad hoc contract
Shifts
Criteria
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Aircraft groomer/security agent

12/04/2016
The main purposes of the Aircraft Cleaner is to work well within a team, clean/check and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills
Pay £7.20 per hour
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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Customer Service Agent-Gatwick Airport

12/04/2016
Role Summary The post holder of this role will be part of a group of agents in delivering a safe and first class airport experience to our customers. The post holder will be expected to have an understanding of all areas of customer service and work flexibly across all functions. On a day to day basis, the post holder will report into and take instruction from the Lead Agents. Key Responsibilities & Accountabilities Operational - To provide a consistently high quality customer service ensuring a seamless experience at all contact points - To perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer and Arrival. - To work closely with and take instructions from the Customer Airline Managers and Representatives. - To conduct relevant administrative duties e.g. pre flight and post flight departure - To escort passengers between terminals - To attend and complete all compulsory training by given deadlines - To adhere to and promote safe working practices all times - To carry out any other reasonable duties consistent with the post - - Shift times and roster pattern are governed by Customer Airline’s operating schedule and subject to change - Must be flexible and adaptable with shift times Person Specification Essential - Must have excellent interpersonal skills - Must have a solution orientated approach - Ability to resolve conflicts within time constraints and without losing control - Ability to handle stress effectively and work with minimum supervision - Must have a strong customer focus and enjoy face to face contact with customers - Must be a representative of the Company at all times - Must have a well groomed appearance & adhere to the uniform standards at all times - Must be willing and able to work in a shift environment (including weekends, bank and public holidays) - Must be reliable and punctual - Must comply with all client policies and procedures - - Must be willing and able to successfully complete all relevant training Core Competences Health and Safety: The successful post holder will be responsible for ensuring Health and Safety and Compliance requirements are fully adhered to at all times and any incidents and non-compliance are reported and dealt with appropriately. Customer Focus: The post holder will need to demonstrate their commitment to providing outstanding customer service by ensuring all customer matters are dealt with in an appropriate and timely manner. Development of Self: The post holder must proactively seek out development opportunities for themselves to ensure standards are maintained at all times. Post holders should be open to and able to act on feedback given. Communication: The successful post holder should be able to communicate effectively, professionally and appropriately at all levels with the ability to listen effectively and ask relevant questions to clarify their understanding. Teamwork& Collaboration: The post holder must be able to work as part of a team within the department and collaborate with external contacts and other departments appropriately. The post holder must show awareness of and value a diverse workgroup. Accountability The post holder should demonstrate commitment to the job and be able to assume responsibility without instruction. The post holder should be proactive in seeking and acting on feedback to improve personal performance. Technical knowledge, application and skills The post holder should be able to demonstrate competence in all areas of Customer Services and be willing to share their knowledge to improve the performance of others
Pay £8.25
Hours 37.5 h per week
Shifts 03:30am -23:30pm
Criteria Temporary contract for 6 weeks
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