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Chef de Partie

15/10/2014
Operational Accountabilities: • Perform daily shift requirements as per standard operating procedures in all requirements of the buffet and pantry areas • Ensure highest level of product knowledge is maintained and communicated to passengers during buffet service • Provide guidance and assistance to Second Commis chefs • Communicate openly with Chef de Partie • Liaise with other internal departments particular the Food and Beverage Unit. Qualifications ,experience, & skills : • Minimum Qualification: A level or equivalent • Minimum experience – 1-2 years as a first commis chef • High level English communication skills • Fluency in other languages is an advantage Job spec skills: • Technical qualification in food production a definite advantage • Knowledge of 5 star food and beverage product and service • Customer focused • adaptability • Team working • Achievement drive • Attention to the detail • Interpersonal effectiveness z Operational Accountabilities: • Perform daily shift requirements as per standard operating procedures in all requirements of the buffet and pantry areas • Ensure highest level of product knowledge is maintained and communicated to passengers during buffet service • Provide guidance and assistance to Second Commis chefs • Communicate openly with Chef de Partie • Liaise with other internal departments particular the Food and Beverage Unit. Qualifications ,experience, & skills : • Minimum Qualification: A level or equivalent • Minimum experience – 1-2 years as a first commis chef • High level English communication skills • Fluency in other languages is an advantage Job spec skills: • Technical qualification in food production a definite advantage • Knowledge of 5 star food and beverage product and service • Customer focused • adaptability • Team working • Achievement drive • Attention to the detail • Interpersonal effectiveness z
Pay £9.00 per hour
Hours 37,5 hours per week
Shifts 4.30am-23.00pm
Criteria
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Wheelchair Assistant

15/10/2014
Permanent Position, to start ASAP. • We require a Full driving license with a minimum of two years driving experience in the UK. No provisional driving licence accepted • Duties will be to help passengers with reduced mobility to make their way from check-in to their departing flight and meeting arrivals. • Applicants will undergo a criminal record check and must provide us with a full five years work / unemployment / education history. • Candidates must have good understanding of English. • Your duty includes pushing the wheelchairs, helping the passengers in the baggage area and others. • Involves walking long distances, almost 10 miles a day. • Candidates will be representing a major company providing an excellent standard of service to passengers arriving and/or departing from Heathrow Airport.
Pay £6.50 per hour
Hours 37.5hours per week
Shifts mixture of shifts
Criteria
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premium lounge food and beverage agent

15/10/2014
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description 3. ACCOUNTABILITIES: Operational accountabilities: 􀂃 Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas 􀂃 Ensure highest level of product knowledge is maintained and communicated to passengers during service 􀂃 Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un serviceability of equipment, furniture or fittings. 􀂃 Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities: 􀂃 Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard 􀂃 Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities: 􀂃 Follow standard company and Premium Terminal internal policies and procedures 4. KEY PERFORMANCE INDICATORS (KPI): 􀂃 OTP 􀂃 Achieve High Standards 􀂃 Exceptional standards in hygiene and cleanliness 5. JOB DIMENSIONS: 􀂃 All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6. QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualification: 􀂃 Minimum ‘A’ Level or equivalent Minimum Experience: 􀂃 Minimum 1–2 years experience in a food and beverage service position, experience in a 5 star establishment an advantage. 􀂃 High level English communication skills 􀂃 Fluency in other languages is an advantage Job Specific Skills: 􀂃 Knowledge of 5 star service techniques an advantage 􀂃 Basic computer skills an advantage 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements and act as an ambassador for the Qatar Airways premium product. To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards the Qatar Airways customers and Qatar Airways. 3. ACCOUNTABILITIES: Operational accountabilities: 􀂃 Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas 􀂃 Ensure highest level of product knowledge is maintained and communicated to passengers during service 􀂃 Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un serviceability of equipment, furniture or fittings. 􀂃 Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities: 􀂃 Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard 􀂃 Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities: 􀂃 Follow standard company and Premium Terminal internal policies and procedures
Pay 9.00per hour
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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Ramp Agent

15/10/2014
This position involves working on the baggage belts and working on the Ramp, involves lifting loading and driving. Is a very physically demanding role; involving heavy lifting. Working on the belt, will entail loading baggage onto carts and scanning the bags as they come down the chutes after being checked in. Your responsibility is to ensure that all bags are loaded correctly and quickly and scanned properly. Working on the Ramp, you will be loading bags onto the ramp and into the hold of the aircraft, roping off the engines, directing traffic, ensuring all doors are secured, attaching stairs, operate other ground machinery as required, and prepare for aircraft arrival and departure. Candidate - Candidates must be physically fit and able to work in a physically demanding environment, as heavy lifting is involved. we will require a full driving licence for this particular role and minimum of 3 years driving in UK. You will be expected to carry out demanding tasks within a fast paced environment, working outdoors in all types of weather conditions.
Pay £7.20 per hour
Hours 18-23 hours per week
Shifts 4.30am- 23.00pm
Criteria
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Aircraft groomer

15/10/2014
The main purposes of the Aircraft Cleaner is to work well within a team, clean and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills
Pay £6.50 per hour
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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Premium Lounge Housekeeping Agent

15/10/2014
JOB PURPOSE: Perform a range of housekeeping duties ensuring the highest standard of cleanliness and order is maintained throughout the terminal. Ensure efficient and professional processing of passenger requirements and act as an ambassador for our customer premium product. To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customer JOB DIMENSIONS: All functions within the responsibility of the Housekeeping unit, providing assistance to other units within the Premium Lounges where applicable and when requested. PRINCIPAL ACCOUNTABILITES: Operational accountabilities  Perform daily shift requirements as per standard operating procedures in the areas of first and business class washrooms, first class bedrooms, laundry requirements, lounge presentation  Liaise with contracted cleaning staff  Provide assistance and coverage to other units when requested  Ensure visual appearance of the terminal is of the highest standard by observing and reporting any unservicabilities of equipment, furniture or fittings.  Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities  Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard  Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities  Follow standard company and Premium Terminal internal policies and procedures ESSENTIAL CAPABILITIES: (Educational Qualifications/Experience/Skills/Expertise) Educational Qualifications/Experience:  Minimum 1-2 years experience in a housekeeping position preferably in the Hospitality/Airline industry.  Basic English communication skills  Fluency in other languages is an advantage Skills/Expertise:  Housekeeping technical skills  Sound time management skills Behavioral Competencies:  Customer Focused  Adaptability  Teamworking  Achievement drive  Attention to detail  Interpersonal effectiveness  Integrity  Technical expertise
Pay £7.50
Hours 37.5hours per
Shifts 4.30am - 23.00pm
Criteria
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cocktail mixologist

15/10/2014
• Well groomed and confident • Full traceable 5 year work and resident history essential for security airport clearance • 5 days on , two days off • Commutable living distance with some shift starts @ 04H30 Intermediate wine knowledge essential Mixologist – skills required: - Strong cocktail knowledge - Outgoing personality - Positive approach to new ideas and trends - Able to approach high profile passengers - Excellent communication skills - Real team player Mixologist – responsibilities: - Set up bar menu - Set up cocktail promotions - Develop the Martini bar - Implement new ideas, trends and drinks - Staff training - H&S maintenance
Pay £9.00
Hours 37/5h
Shifts 4.30am - 23.00pm
Criteria
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HGV driver -aircraft groomer

15/10/2014
Working as a fully operational member of the Duty Aircraft Grooming Team, you will be the secondary support for the Duty Team Leader. Deputising Team Leader responsibilities, where necessary, towards a collaborated effort to ensure Team Grooming functions are completed efficiently. The main purpose of this role will be to transport all the required stocks, materials and equipment for the Grooming Team onboard the Highlift vehicle and act as an active member of the Grooming Team. Supporting the Team goals your duties will include: • Completing the Daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle. • Report where necessary, any vehicle defects inline with the Vehicle Inspection procedure. • Responsible for the safe and efficient operation of the Highlift vehicle, including all mobile controls. • Directing the appointed Banksman to safely guide the Highlift vehicle On/Off the aircraft. • You will be responsible for positioning the Highlift vehicle onto the aircraft, ensuring the aircraft door is safe to open, prior to opening the Highlift doors/shutters. • Deputising the Team Leader you will support the coordinated effort to ensure the correct stock, materials and equipment are distributed to Aircraft Groomers within the Team to complete all job functions correctly. • Working with the Team Leader, you will both ensure the aircraft is stocked, replenished and dressed with the correct onboard items, removing any unnecessary stocks boarded incorrectly by the previous station. • When Highlift vehicle responsibilities are completed, you will be required to complete regular Aircraft Grooming functions as directed by the Team Leader Job Description for Aircraft Groomer), towards a Team coordinated effort for fulfilling company contractual obligations. • You will be responsible for the safe closure of the aircraft door and its operation, prior to removing the Highlift vehicle from the aircraft side, leaving the aircraft and its airport stand in a safe and clean standard. • You will be required to stop and position the Highlift vehicle in an accessible point close to waste disposal skips and/or recycling points for the Grooming Team to offload waste items from the vehicle. You must adhere to Airport Driving Regulations to ensure the vehicle is positioned in a designated parking bay/stand. Any infringement to these regulations may result in Airside Driving Penalty points issued by the Airport Authorities. • Vehicles should be returned to the Highlift loading bays for stock replenishment for duty shift breaks and at the end of each duty. • Vehicle keys should be accounted for by the Storeman for company key control purposes, issued to the appointed Highlift Driver only. • Any new vehicle damage or defects should be recorded on the original Vehicle Check Sheet at the end of each duty. Whereby company investigations, corrective actions can be made. • No vehicle should be taken Off-Airport without the express authority from a Duty Manager. Role Specification (continued) 1.3 Main Duties & Responsibilities of the Role 1.3.a Responsible for Safe and efficient operation of the assigned Highlift vehicle. 1.3.b Deputise & provide secondary support to the Duty Team Leader. 1.3.c Transport company and customer stocks from Storehouse locations to aircraft as directed by Movement Control Teams. 1.3.d Follow company procedure relating to safe Airport Driving Regulations at all times. 1.3.e Support the correct supply and distribution of stock items onboard aircraft, replenishing and removing additional stocks where necessary. 1.3.f Complete Aircraft Grooming tasks as directed by the Team Leader. 1.3.g Complete daily Vehicle Safety and Operational checks at the start and end of each duty, reporting defects where appropriate. 1.3.h Any additional reasonable tasks as directed by the Team Leader or member of the Management Team. 1.4 Scope of the Role 1.4.a Geographic area of responsibility: Heathrow Airport (All Terminals & Remote Locations as directed). 1.4.b Turnover: N/A 1.4.c Total number of employees: N/A 1.4.d Expenditure authorisation level: None. 1.5 Critical Performance Measures (CPMs) / Objectives 1.5.a To complete each duty task to the best of individual capabilities, meeting and exceeding company standards. 1.5.b Support Team challenges by achieving 1.5.a. 1.5.c Reduce the requirement for return works or Call-Backs, by identifying problematic areas before the need arises. 1.5.d Ensure sufficient stocks and equipment to complete duty tasks ahead. 1.5.e Report potential Health & Safety risks not previously identified. Section 2 – Person Specification Communication You must be able to inform your Team Leader or line manager responsible for areas in which may affect your operational abilities to perform tasks within the projected time controls. Problem Solving/Organisational Skills Working with minimal supervision you should be able to apply the company’s methodology practices to support your own duty tasks, towards the Team challenges. You must be able to act in accordance with the Team Leaders direction in the best interests of the company at all times. Managing Self and Others You will be prompt in your time keeping, reporting for duty at the required times inline with the company’s rota. 2.1 Educational Level You must be able to understand English language to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties. No formal qualifications are required. 2.2 Professional Qualifications You must hold a valid UK Driving Licence (holding both counterparts for regular inspection). You must also be able to pass and hold an Airside Driving Permit to complete your duties, transporting company and customer properties from OCS locations to/from aircraft. A HGV Class licence is desirable, although essential for new hire applicants from the date of this posting to ensure all operational challenges can be met. 2.3 Experience Previous Airline &/or Airport experience is desired although not essential as full training will be provided. Suitable experience of Airside Driving Standards is also desirable for new hire applicants, whereby experience should have been gained from driving smaller or similar vehicles in an airport/airside environment. 2.4 Personal Characteristics/Attributes You will be a self-starter and reliable person. Conscientious in your approach you will consider the Safety and Security aspects of your role as critical importance. Focused on achieving the tasks in-hand you will support Team goals. 2.5 Core Skills Rating (*) Assessment Tool 2.5.a Good Communication Skills 4555 2.5.b Team Working & Leadership Qualities 5 2.5.c Influencing & Development of Team Members 2.5.d Problem Solving Skills 2.5.e Customer Care & Delivery 5 2.5.f Report/Auditing Skills 2.5.g Reliability (Time & Attendance) 2.5.h Flexible Attitude & Approach 2.5.i Airside Driving Standards 2.5.j Aware of the Environment around them 2.5.k Driven by Challenges
Pay negotiable
Hours 37.5
Shifts 4.30am - 23.00pm
Criteria
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security administrator

15/10/2014
Job Outline To provide an effective and efficient administration service to the Security and Vetting team. Key Responsibilities • Completing the roster • Completing background and security checks on new employees of the company and on behalf of the company’s client base. • Completing Right to Work checks on new employees of the company and on behalf of the company’s client base. • Manage your client account and a database. • Collate, produce and provide regular and ad-hoc updates and reports to managers and clients. • Deal with all routine client and candidate queries so that an appropriate response is provided. • Act in accordance with security and operational instructions at all times to ensure the maintenance of security within the secure environment as required by the BAA and Dft. • Carry out general office based duties: photocopying, faxing, post office collection. • To be on call on a pro rota basis. To attend to the company diverted emergency line in accordance to a rosta. Skills and Knowledge • Good IT skills, including knowledge of Word, Excel ands Outlook. • Previous experience in similar role • Bilingual – desirable. For more information or to apply, visit:www.face2face-os.co.uk Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by the BAA and Dft. You must be eligible to work and live in the UK. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.
Pay £7.00
Hours 37.5 per week
Shifts 9am-5pm
Criteria
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Airport Engineer

15/10/2014
JOB TITLE: Airport Engineer LOCATION: Heathrow Airport REPORTING TO: BRS Service Delivery Manager DIRECT REPORTS: N/A JOB PURPOSE: Working within an engineering team operating a shift pattern, the role holder will provide a break fix service to users of Ultra’s BRS system utilised at Heathrow Airport. Ultra’s BRS service is provided on a 19 x 7 basis to all airlines and handling agents operating at the airport. The role holder will also be responsible for ensuring that Service Level Agreements are met whilst acting in a professional, customer focussed manner at all times. MAIN DUTIES AND RESPONSIBILITIES:  To answer telephone calls from the Ultra Service Desk relating to BRS support incidents and requests in a consistent and professional manner and ensure that they are resolved within SLA and to agreed standards and processes.  To regularly carry out preventative maintenance tasks on remote workstations following best practices.  To regularly replenish printer consumables including paper and remotely monitor printer toner levels.  To test, remove, replace faulty equipment including all hardware installed at customer locations.  Carry out proactive monitoring of Site service equipment, eg. daily scanner runs, contributing to improving performance, reducing incidents and providing customers with a greater quality of service.  To provide the customer with confidence that their service call will be managed through to resolution effectively and efficiently.  To assist the Service desk to log all support calls on the service management system including phone calls and emails. To ensure that the quality of information then entered into the service management system is of an exceptionally high quality and accurate.  To advise internal and external customers, at all management levels regarding the availability and functionality of services and systems.  To ensure that the support offered to Ultra’s customers is delivered end to end within SLA, by owning and monitoring support calls through to resolution, escalating those that may breach SLA.  Accountable for Incident Management whilst on shift. To manage all incidents effectively during shift, ensuring resolution within agreed service levels, having a defined root cause, and keeping relevant stakeholders informed.  To be responsible for and work with support teams throughout Service Delivery and 3rd parties on Incident Management and investigation.  To report any incidents/near misses on shift to the Supervisor or line manager soon as possible.  To follow formal process for handover of incident data to the next shift.  To aid the scanner repair cycle: Investigate fault on scanner, accurately log the faulty scanner on the asset management system, including UltraTrak. Upon scanner return from the repair cycle run basic tests, update asset management system and UltraTrak and place scanner back into operation.  To visit offsite stores location to pick up/drop off deliveries and consumables when required, moving deliveries from the offsite temp store room to Ultra’s room and keeping the store rooms to a tidy standard.  To follow documented processes that are applicable.  To work closely with Ultra’s Heathrow based management team on a daily basis to ensure that Ultra deliver a first class BRS service to our customers.  To undertake other general activities that supports the operational effectiveness of Ultra at LHR as designated by supervisory and management staff. QUALIFICATIONS/KNOWLEDGE: Essential:  Proven experience in hands on technical systems support  Proven experience in supporting Windows based systems  Full Driving Licence Desirable:  ITIL Foundation Certificate  Proven experience of working in an airport environment SKILLS /EXPERIENCE: Essential:  Proven experience in an operational IT environment  Proven experience in both working alone and as part of a team  Must conform to BAA rules/regulations regarding the application for an Airside pass. Desirable:  Experience of working alternate shift patterns Hours:  05:00 – 14:00 – AM shift  14:00 – 23:00 – PM shift  4 days on 2 days rest – Alternate shift pattern. Subject to change due to business needs.
Pay negotiable
Hours 37.5hours per week
Shifts 5am-14.00pm, 14.00pm-23.00pm
Criteria
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