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Wheelchair Assistant Customer Service Rep

24/02/2015
Permanent Position, to start ASAP. • We require a Full driving license with a minimum of two years driving experience in the UK. No provisional driving licence accepted • Duties will be to help passengers with reduced mobility to make their way from check-in to their departing flight and meeting arrivals. • Applicants will undergo a criminal record check and must provide us with a full five years work / unemployment / education history. • Candidates must have good understanding of English. • Your duty includes pushing the wheelchairs, helping the passengers in the baggage area and others. • Involves walking long distances, almost 10 miles a day. • Candidates will be representing a major company providing an excellent standard of service to passengers arriving and/or departing from Heathrow Airport.
Pay £6.50 per hour
Hours 37.5hours per week
Shifts mixture of shifts
Criteria
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Aircraft groomer/security agent

24/02/2015
The main purposes of the Aircraft Cleaner is to work well within a team, clean/check and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills
Pay £6.50 per hour
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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administrator

13/02/2015
Job Outline To provide an effective and efficient administration service to the Security and Vetting team. Key Responsibilities • Completing the roster • Completing background and security checks on new employees of the company and on behalf of the company’s client base. • Completing Right to Work checks on new employees of the company and on behalf of the company’s client base. • Manage your client account and a database. • Collate, produce and provide regular and ad-hoc updates and reports to managers and clients. • Deal with all routine client and candidate queries so that an appropriate response is provided. • Act in accordance with security and operational instructions at all times to ensure the maintenance of security within the secure environment as required by the BAA and Dft. • Carry out general office based duties: photocopying, faxing, post office collection. • To be on call on a pro rota basis. To attend to the company diverted emergency line in accordance to a rosta. Skills and Knowledge • Good IT skills, including knowledge of Word, Excel ands Outlook. • Previous experience in similar role • Bilingual – desirable. For more information or to apply, visit:www.face2face-os.co.uk Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by the BAA and Dft. You must be eligible to work and live in the UK. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.
Pay £6.50
Hours 37.5 per week
Shifts 8am-4pm
Criteria
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Passenger Service Agent

03/02/2015
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-25hours per week
Shifts 4.30am-23.00pm
Criteria
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Ticketing agent

03/02/2015
Role Summary In addition to providing excellent customer service to our customer airlines and their passengers, Ticket Agent will be expected to have an understanding of all areas of customer service and be able to handle ticketing queries effectively. Knowledge of Amadeus or Sabre system will be advantage. All applicants should be aware that this is a part-time position, There are set shift patterns which will be determined by the contract. Key Responsibilities & Accountabilities Operational - To deliver consistently high quality customer service ensuring a seamless experience at all contact points - To issue MCO’s and excess baggage coupons - To issue tickets for same day travel - To revalidate and reissue tickets - To assist with cancellations by rebooking flights and/or hotels - To rebook late inbound passengers - To issue denied boarding compensation when appropriate and in line with the customer airlines policies - To print daily and monthly sales reports - To liaise closely with the customer airline representatives and the town office reservation agents - To bank all monies at the end of the day - To prepare paperwork in advance for the day ahead - To perform a wide range of airport related duties, including but not exclusive to supporting the daily operation e.g Check-in, Gates, Transfer desk and flight Arrivals - To conduct relevant administrative duties relating to pre-flight and post-flight departure - To handle transactions which involve the exchange of cash and processing of credit card payments - To represent to our client by adhering to the uniform standards and by adopting a customer focused approach at all times - To adhere to and promote safe working practices all times - To carry out any other reasonable duties consistent with the post
Pay negotiable
Hours 25 hours per week
Shifts 4.30am- 23.00pm
Criteria
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premium lounge food and beverage agent

26/01/2015
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description 3. ACCOUNTABILITIES: Operational accountabilities: 􀂃 Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas 􀂃 Ensure highest level of product knowledge is maintained and communicated to passengers during service 􀂃 Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un serviceability of equipment, furniture or fittings. 􀂃 Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities: 􀂃 Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard 􀂃 Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities: 􀂃 Follow standard company and Premium Terminal internal policies and procedures 4. KEY PERFORMANCE INDICATORS (KPI): 􀂃 OTP 􀂃 Achieve High Standards 􀂃 Exceptional standards in hygiene and cleanliness 5. JOB DIMENSIONS: 􀂃 All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6. QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualification: 􀂃 Minimum ‘A’ Level or equivalent Minimum Experience: 􀂃 Minimum 1–2 years experience in a food and beverage service position, experience in a 5 star establishment an advantage. 􀂃 High level English communication skills 􀂃 Fluency in other languages is an advantage Job Specific Skills: 􀂃 Knowledge of 5 star service techniques an advantage 􀂃 Basic computer skills an advantage 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements and act as an ambassador for the Qatar Airways premium product. To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards the Qatar Airways customers and Qatar Airways. 3. ACCOUNTABILITIES: Operational accountabilities: 􀂃 Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas 􀂃 Ensure highest level of product knowledge is maintained and communicated to passengers during service 􀂃 Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un serviceability of equipment, furniture or fittings. 􀂃 Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities: 􀂃 Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard 􀂃 Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities: 􀂃 Follow standard company and Premium Terminal internal policies and procedures
Pay 9.00per hour
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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Ramp Agent

26/01/2015
This position involves working on the baggage belts and working on the Ramp, involves lifting loading and driving. Is a very physically demanding role; involving heavy lifting. Working on the belt, will entail loading baggage onto carts and scanning the bags as they come down the chutes after being checked in. Your responsibility is to ensure that all bags are loaded correctly and quickly and scanned properly. Working on the Ramp, you will be loading bags onto the ramp and into the hold of the aircraft, roping off the engines, directing traffic, ensuring all doors are secured, attaching stairs, operate other ground machinery as required, and prepare for aircraft arrival and departure. Candidate - Candidates must be physically fit and able to work in a physically demanding environment, as heavy lifting is involved. we will require a full driving licence for this particular role and minimum of 3 years driving in UK. You will be expected to carry out demanding tasks within a fast paced environment, working outdoors in all types of weather conditions.
Pay £7.20 per hour
Hours 18-23 hours per week
Shifts 4.30am- 23.00pm
Criteria
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