Now recruiting
Register your CV online today

Home Candidate Information Vacancies Register Client Services Contact
 

Vacancies

Showing Records 1 to 10 of 37 First Previous Next Last

Night Replenishment Assistant LHR

05/01/2016
Responsible for ensuring all stock is delivered and merchandised to the required standards on the shop floor while delivering exceptional operational standards to our teams and partners within our Airport stores. Key Accountabilities _ Deliver operations and service excellence for every customer both internal and external _ Deliver world class service and maintain operational standards on the shop floors and stock rooms _ Demonstrate positive personal behaviours and a can-do attitude _ Work independently or as part of a team to achieve operational standards across the store Working Environment Working within a team to support managers and colleagues alike in all operational standards Based in a security controlled environment within an airport (or equivalent) Shops operate 365 days a year, some operate 24 hours and have a variety of shift patterns depending on location/trading hours Essential Skills _ Passionate about providing exceptional operations standards _ Able to understand how role contributes to the success of the business _ Flexible, adaptable and enjoys working in a team _ Role model self-motivation, enthusiasm and professionalism _ Excellent interpersonal skills – a good ability of spoken English _ Be physically fit and able to lift and transport stock Desirable Skills _ Enjoy fast-paced and high turnover retail environments _ Ability to interact and communicate with a variety of cultures _ Relevant product knowledge _ Are committed to your own development _ Experience of working within a service industry Part time. 21 hours per week, 11pm to 5am, 3 on 3 off shift pattern The pay rate for the role is £7.62 before probation and £8.62 after probation (3 months) as well as 15% Night allowance
Pay £7.62
Hours 21h per week
Shifts 11pm-5am
Criteria
Apply Now

Operations Agent/Driver

05/01/2016
Job Purpose: To manage the entire process of collection, storage and repatriation of passengers lost luggage. Acting as the first line of communication, ensure that deliveries are properly managed to meet the Service Level Agreements in the most cost effective and economical manner. Managing all aspects of the day-to-day communications with customer’s whilst upholding the highest standards of customer service. Maintain accurate records and communicate appropriately with airlines, colleagues and line manager. Key Areas of Responsibility • To supervise, co-ordinate and action the day-to-day operational activities and to ensure customer service is of the highest standard compliant with THS Couriers code of conduct. • Manage all processing of mishandled baggage repatriation through the BDS system. Have the ability to manage a manual process in the event of the system temporarily not being available. Providing accurate daily records, automated or manual, of information as required by the company to manage the business. • Ensure all duty staff/sub-contractors reporting to you are familiar with our customer service policy and represent the company appropriately with regards to their general appearance, customer service and vehicle condition. • To ensure all staff/sub-contractors reporting to you on are familiar with the health and safety regulations, the contractual obligations regarding the safe driving of vehicles and their general condition and maintenance. • Maintain accurate reports on all vehicles under your day-to-day control and manage any issue in relation to them. Refer any issues which require to be escalated in relation to vehicle maintenance, insurance, accidents/incidents to your line manager immediately; ensuring to liaise with line manager where costs are to be incurred to allow him/her to manage them in line with their budget. • To organise airport collections in accordance with the SLA’s, liaise with customers for delivery times and action or allocate delivery runs ensuring the maximum use of the vehicle at minimum cost. The prudent use of drivers across airports during quieter times. • To answer all communications, telephone calls, emails fax, etc. in a timely, courteously and professional manner, providing as much assistance as required. Manage the customer’s expectations to ensure we “under promise and over deliver”. • To support the line manager in planning for the seasonal peaks and troughs of business. • To carry out any other associated duties as and when directed. This list is not exhaustive Person Specification for Operations Agents General This role is the first line of management and the first line of contact for customers. Will often be located where there is no immediate managerial support. The person will be knowledgeable of airports, courier work in general and have some prior experience of managing and working with a team and a proven record of getting the job done. Demonstrate self-motivation and the ability to act with common sense. Essential • Be able to supervise and lead a small team. • Set a good example to the staff with a clean and tidy appearance. • Be physically fit. • Full UK clean driving licence. • Ability to obtain a CRB check and provide 5 years employment history (for Airport ID purposes) • Experienced driver with at least two years’ experience driving vans or larger vehicles on public roads. • Prepared to be flexible and work at short notice if required. • First class communication and customer service skills. • Must be literate, numerate and able to use a computer. • Be calm under pressure & non-confrontational. Desirable Experience in administration skills Formal training in computer packages - Outlook, Excel, Word, etc. A good knowledge of the local area and map reading Ability to drive vans of 3.5. tonnes This will be shift work 4/4 12 hour shifts (11.5 hours productive) , roughly operating between the hours of 0800 - 2200 (although some flexibility will be required
Pay 20k per year
Hours
Shifts
Criteria
Apply Now

Air Export Agent

24/12/2015
Job Purpose: Ensures customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable our client to build and develop customer relationships. Key Activities:  Develops relationship with allocated customers  Accepts all orders (from customer or overseas office) and processes such.  Creates and confirms transport order to ensure pickup of the shipment at origin.  Performs booking and booking optimization according to internal guidelines as defined by product.  Process all booking to carriers and issues BOL instructions.  Runs all checks on BOL prior to acceptance/print of SOB BOL.  Completes all Export/Import HMRC Requirements.  Fully ensures compliance with varying countries security needs, AMS/ACI/IS etc.,  Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.  Checks responses from counterparts and finalizes validation of required documents.  Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.  Provides spot quotations and closes contract.  Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales.  Takes and handles customer inquiries, e.g. Track and Trace.  Takes customer requests with regard to Go Green topics and informs Country Go Green Head.  Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.  Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function.  Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.  Participates in joint Sales visits if necessary.  Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling).  Fully complies with GCCS input guidelines with root cause input and corrective action closure.  Completes all financial input relating to job files (billing/cost provisions/printing of billing. invoice to customers and posting/distribution of same with required back up).  Manages and controls Workflow on daily basis.  Take ownership of all account queries both customer and carrier and their conclusion. Process:  Ensures all customer enquiries are responded to promptly and professionally.  Escalates issues if required.  Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption. Skills & Experience & Educational Qualifications: • 2yrs Air Export Experience – A MUST HAVE • Good Administrative skills • Results driven and good attention to details • Good written and spoken English • Good interpersonal skills • Able to prioritise and perform under pressure • A level education or broad GCSE level education
Pay negotiable
Hours 37.5 h per week
Shifts
Criteria Cargo
Apply Now

Passenger Service Agent

21/12/2015
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £7.20 per hour
Hours 18hours-25hours per week
Shifts 4.30am-23.00pm
Criteria
Apply Now

Kitchen Porter

21/12/2015
Training Porvided. Our client based at Heathrow Airport and require a kitchen assistant to work in a lounge. We need flexible people that live whithin close proximity to Heathrow Airport.
Pay £6.70 per hour
Hours 37.5 hours per week
Shifts 4.30am - 23.00pm
Criteria
Apply Now

Chef de Partie

21/12/2015
Operational Accountabilities: • Perform daily shift requirements as per standard operating procedures in all requirements of the buffet and pantry areas • Ensure highest level of product knowledge is maintained and communicated to passengers during buffet service • Provide guidance and assistance to Second Commis chefs • Communicate openly with Chef de Partie • Liaise with other internal departments particular the Food and Beverage Unit. Qualifications ,experience, & skills : • Minimum Qualification: A level or equivalent • Minimum experience – 1-2 years as a first commis chef • High level English communication skills • Fluency in other languages is an advantage Job spec skills: • Technical qualification in food production a definite advantage • Knowledge of 5 star food and beverage product and service • Customer focused • adaptability • Team working • Achievement drive • Attention to the detail • Interpersonal effectiveness z Operational Accountabilities: • Perform daily shift requirements as per standard operating procedures in all requirements of the buffet and pantry areas • Ensure highest level of product knowledge is maintained and communicated to passengers during buffet service • Provide guidance and assistance to Second Commis chefs • Communicate openly with Chef de Partie • Liaise with other internal departments particular the Food and Beverage Unit. Qualifications ,experience, & skills : • Minimum Qualification: A level or equivalent • Minimum experience – 1-2 years as a first commis chef • High level English communication skills • Fluency in other languages is an advantage Job spec skills: • Technical qualification in food production a definite advantage • Knowledge of 5 star food and beverage product and service • Customer focused • adaptability • Team working • Achievement drive • Attention to the detail • Interpersonal effectiveness z
Pay £9.00 per hour
Hours 37,5 hours per week
Shifts 4.30am-23.00pm
Criteria
Apply Now

Customer service agent & Passenger with reduce mobility

21/12/2015
Person Specification Essential - Must have excellent interpersonal skills - Must have a solution orientated approach - Ability to resolve conflicts within time constraints and without losing control - Ability to handle stress effectively and work with minimum supervision - Must have a strong customer focus and enjoy face to face contact with customers - Must be a representative of the Company at all times - Must have a well groomed appearance & adhere to the uniform standards at all times - Must be willing and able to work in a shift environment (including weekends, bank and public holidays) - Must be reliable and punctual; - Applicants will undergo a criminal record check and must provide us with a full five year work / unemployment / education history Key responsibilities : To escort passengers between terminals o Pushing the wheelchairs, helping the passengers in the baggage area, driving the baggy when will be necessarily and others. o To attend and complete all compulsory training by given deadlines o To adhere to and promote safe working practices all times o To carry out any other reasonable duties consistent with the post o Walking long distances, almost 10 miles a day, between the terminals o Shift times and roster pattern are governed by Customer Airline’s operating schedule and subject to change o Must be flexible and adaptable with shift times, and different terminals o will be to help passengers with reduced mobility to make their way from check into their departing flight and meeting arrivals. o This class of service attracts highly status-conscious kind of customers, socially and professionally advantaged, travelling mainly for business reasons Full UK driving licence is required for this particular role to drive the baggy.
Pay £6.70 per hour
Hours 37.5 hours per week
Shifts 4.30am-10.00am , 05:00pm-22.00pm,
Criteria
Apply Now

Shift Leader Stansted Airport

21/12/2015
Job objectives and responsibilities · Ensure that all employees perform their jobs effectively and within the timeframes as stipulated. Ensure that good management practises are applied in order to achieve optimum staff performance and retention. · Ensure that all staff has the necessary skills and knowledge to carry out their jobs well; ensure that there is enough trained cover for all normal absence levels. Liaise with the Contract Manager to meet all required training. · Ensure that all staff comply with Company Policies and Procedures whilst at work and that they also adhere to Ryanair and STN airport procedures and requests. · To ensure that; all Airline Service Level Agreements are met and maintained, the standard of service carried out meets the company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met. · To motivate, allocate, supervise and control staff employed on the Ryanair Aircraft Cleaning Operation · To achieve timely completion of the various types of cleaning required as per Ryanair’s specification and schedule to the necessary quality and performance standards · To ensure that the Customers and Company standards have been carried out. · At all times comply with HSE, DFT, Ryanair and STN protocol along with the Airport operating procedures. · Maximise efficiencies and best practice of the operational areas. · Maintain effective customer contact and identify key accounts. · Responsible for the effective rostering of staff under your control and managing their absence and annual Leave cover to the required budgeted levels provided. · Ensure staff under your control sign on and off appropriately and correctly in accordance with Company Policy and Procedures · Ensure all accidents are reported immediately through the correct channels · Ensure all faults are reported on a daily basis to Ryanair eg any U/S FUGP’s with the appropriate stand numbers · Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airline persons. · Ensures that working relationships within Ryanair are such that they maximise co-operation leading to the efficiency and effectiveness of all staff. · Ensure that employees perform their jobs effectively. · Ensure good management practices including effective appraisals and assessments are applied in order to achieve optimum staff performance, timekeeping, development and retention. · Establish a meeting structure for the group i.e. colleagues and Lead Agents etc, with emphasis on operational needs and requirements, on time performance and quality. · Maintain and apply the company disciplinary procedure as laid down. Ensure that the disciplinary procedure is being used effectively and that disciplinary action taken on employees is fair and reasonable. · Instigate within 24 hours response time to customer’s complaints or requirements ensuring the incident book is completed accurately and investigations are carried out effectively. · Ensures that all equipment, including keys, radios and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift. · Ensures that all provisions of the Health & Safety at work Act, “COSHH” regulations and any other legislation and regulations governing the work are fully complied with. Conduct a monthly inspection and prepare a report for the Contract Manager of all incidents, accidents and occurrences, highlighting areas to be addressed. · All accidents or injuries to employees or customers must be immediately reported and recorded · Ensures that the “image” specified by the Company is maintained in the standards of work, dress, vehicles, buildings and all dealings with customers, other airlines, other service companies and ground handling companies. · Establish and maintain good relationships and lines of communication with Ryanair, other airlines, STN, Customs and Excise and companies such as ground handlers, caterers etc; · Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base. · All administrative system is being effectively used, with accurate data/ information being recorded and as applicable, being sent to the relevant sections Person Specification · Must have a Positive and committed outlook and be able to motivate. · Dedicated to achieve high standards. · Able to make decisions under pressure. · A willingness to be flexible and adaptable to change. · Excellent written and verbal communications skills. · Excellent problem solving skills. · Must be computer literate · Must have a full clean driving licence Starting time would be 20:00 with a finish time of 08:00
Pay £10.25 per hour
Hours
Shifts Shifts are 4/4 – nights.
Criteria
Apply Now

Food & beverage agent Heathrow Airport and Gatwick Airport

21/12/2015
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description: � Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas � Ensure highest level of product knowledge is maintained and communicated to passengers during service � Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any serviceability of equipment, furniture or fittings. � Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security account abilities: � Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard � Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative account abilities: � Follow standard company and Premium Terminal internal policies and procedures KEY PERFORMANCE INDICATORS � Achieve High Standards � Exceptional standards in hygiene and cleanliness . JOB DIMENSIONS: � All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6.QUALIFICATIONS, EXPERIENCE, & SKILLS: . � High level English communication skills � Fluency in other languages is an advantage Job Specific Skills: � Knowledge of 5 star service techniques an advantage � Basic computer skills an advantage .
Pay negotiable
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
Apply Now

Warehouse agents Feltham

21/12/2015
Main Purpose of the Job (general tasks):  Daily warehouse duties in the running of the operation.  Ensure that a safe, secure and efficient environment is maintained.  Maintain Customer Service Levels to a high standard.  Support the Lead Hand in all areas of the business Responsibilities (detailed tasks):  Liaise with customers in a polite and efficient manner  Off loading/loading cargo from/onto vehicles  Sort cargo and check against manifest or build sheet  Identify damaged/short delivered cargo – and take all necessary action as per Company and customers requirement.  Load cargo into customers’ ULD’s for export in accordance with company & customers’ safety regulations.  Unload cargo from customers’ ULD’s place cargo in storage locations, record location on manifest or goods receipt note as applicable  Check details of release notes against actual cargo  Ensure Dangerous Goods are handled, stored and built in accordance with IATA regulations.  Crosscheck all paperwork against corresponding cargo to ensure details are correct.  Assist HMR&C as required  Perform weekly bond check as required.  Operate mobile and fixed equipment, including forklift trucks, pallet handling systems, waste management machinery etc.  Maintain warehouse and surrounding areas in a clean and tidy condition  Maintain general security of warehouse in accordance with Company Security procedures and undertake security screening to meet DfT regulations.  Maintain a safe working environment and observe safe working practices  Correctly complete all appropriate documents to control the movement of ULD’s in accordance with ULD control procedures.  Comply with all Company Procedures and Instructions and act on instructions from Supervisors/Managers as necessary.  Ensure all environmental initiatives and procedures are followed in line with Company policy.  Ensure facility is kept secure from un-authorised personnel. Key results:  Service level agreement targets to be achieved and maintained on a daily basis.  KPI’s to be maintained.  Health and Safety Compliance  Dft Compliance Main Contacts for this Job: • Internal  All facility staff.  Liaise with relevant Cargo Duty Manager • External  Airline / Customer representatives plus local Management and internal departments Knowledge Base:  Operational processes and procedures  Numerate and literate  Health and Safety  Customers Skill Set:  Coaching  Good planning skills  Excellent communication/interpersonal  People management  Motivator  Decision making  Problem solving Behaviours:  Confident assertiveness  Flexibility  Innovative  Achievement orientated  Energy/drive Level D security training is requiured for this particular role.
Pay £6.70 per hour
Hours 37.5 h per week
Shifts 06:00-14:30 and 14:30 -23.00
Criteria
Apply Now

No suitable vacancy for you, please register and send us your CV

Complaints & Feedback | Privacy Policy