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Cargo agent

01/12/2016
Main Purpose of the Job (general tasks): z Daily running of the clerical operation in the facility z Maintain customer service levels to a high standard in conjunction with the Lead Agent z Support the Lead Agent in all areas of the business z To ensure compliance of Regulatory Bodies e.g. HSE, CAA and HMRC/ Border force. Responsibilities (detailed tasks):  Liaise with customers in a polite and efficient manner.  Create and update records of all consignments in the computer systems.  Interrogate the customer systems to obtain information concerning any consignment  Maintain computer database  Separate and distribute cargo documents according to airline requirements  Arrange transfer to coastwise traffic and confirm arrival at destination  Liaise and interact with Transport division to ensure all airline customers trucking requirements are satisfied within agreed timeframes.  Serve Customers collecting cargo including taking payments of charges  Conduct tracing activity and any other relevant action following short/over shipments of documents/cargo  Operate telephone system in a polite and efficient manner  Investigate and report on all queries from customers/airlines/agents/HMC  Liaise with warehouse staff and drivers as appropriate.  Update filing as necessary  Responsible for checking Dangerous Goods to IATA / AVI checks  To undertake any other duties as required by management, commensurate with the grade of the post  Promote at all times the Vision, Mission, Values of dnata Key results:  Service level agreement targets to be achieved and maintained on a daily basis  KPI’s to be maintained  Health and Safety Compliance  CAA Compliance Main Contacts for this Job: Internal z All facility staff. z Liaise with relevant Cargo Duty Manager External z Airline / Customer representatives plus local Management and internal departments Knowledge Base: z Operational processes and procedures z Numerate and literate z Health and Safety Leadership z Excellent computer skills and knowledge z Customers Skill Set:  Leadership  Coaching  Strategic thinking  Excellent communication/interpersonal  People management  Financial management  Negotiation  Influencing  Change management  IT  Motivator  Decision making  Problem solving  Safety driven Behaviours:  Non parochial as to product and geography  Confident assertiveness  Flexibility  Innovative  Achievement orientated  Energy/drive
Pay £8.50 per hour
Hours 37.5
Shifts 4.30-23.00pm
Criteria Cargo
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Loader/ Driver

01/12/2016
Main Purpose of the Job (general tasks):  Transportation of cargo pallets, containers and bulk freight to and from Airside/Landside to Bonded warehouses Responsibilities (detailed tasks):  Liaise with customers in a polite and efficient manner  Check loaded cargo against manifest or build sheet  Ensure vehicle is sealed in accordance with Customs requirements  Assist warehouse/ramp staff with off loading / loading of cargo / freight onto vehicles  Interact closely with warehouse staff at all facilities to enable the efficient turnaround of the vehicle  Responsible for the delivery/ collection / completion of transfer manifest (TFMS) forms, manifest sheets, airway bills, proof of delivery (POD) forms and other relevant documentation  Liaise closely with Controllers and Supervisors in relation to flight arrival/departure times  Assist other areas of the Transport Division, e.g. Airside, Transhipments to cover overtime/holiday/sickness cover  Complete vehicle defect and tachograph records  Carry out maintenance checks on vehicles  Complete damage reports for vehicles  Assist HMRC/Border force as required  Operate mobile and fixed equipment  Maintain good housekeeping –i.e.- return vehicles to designated parking areas, ensuring that they are clean for use  Maintain general security of Transport in accordance with Company Security procedures  Maintain a safe working environment and observe safe working practices  Comply with all Company Procedures and Instructions and act on instructions from Supervisors/Managers as necessary  To undertake any other duties as required by management, commensurate with the grade of the post  Promote at all times the Vision, Mission, Values of dnata Key results:  Service levels agreement targets to be achieved and maintained on a daily basis  Health and Safety Compliance  CAA Compliance Main Contacts for this Job: Internal  Drivers  Ramp Agents  Aircraft Handling Staff  Transport Allocators External  BAA  Representatives of Customer Airlines Knowledge Base:  Understanding of Aviation Industry  Previous Transport experience  Commercial processes and procedures  Company Structure  Customers Skill Set:  Understanding of aviation industry  Customer focused  Ability to work to tight deadlines  Driving licence  LGV Class 1/2 Licence  CPC Licence  Articulate and numerate  ADR licence (desirable)  Strategic thinking  Excellent communication/interpersonal  Motivator  Decision making  Problem solving Behaviours:  Non parochial as to product and geography  Confident assertiveness  Flexibility  Innovative  Achievement orientated  Energy/drive
Pay £8.50
Hours 37,5 per week
Shifts 4.30am-23.00pm
Criteria Driving
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Warehouse Agent/

01/12/2016
Main Purpose of the Job (general tasks): Daily warehouse duties in the running of the operation Ensure that a safe, secure and efficient environment is maintained Maintain Customer Service Levels to a high standard Support the Lead Hand in all areas of the business Responsibilities (detailed tasks): Liaise with customers in a polite and efficient manner Off-loading/loading cargo from/onto vehicles Sort cargo and check against manifest or build sheet Identify damaged/short delivered cargo – and take all necessary action as per Company and customers requirement Load cargo into customers’ ULD’s for export in accordance with company & customers’ safety regulations Unload cargo from customers’ ULD’s place cargo in storage locations, record location on manifest or goods receipt note as applicable Check details of release notes against actual cargo Ensure Dangerous Goods are handled, stored and built in accordance with IATA regulations Crosscheck all paperwork against corresponding cargo to ensure details are correct Assist HMRC/Border force as required Perform weekly bond check as required Operate mobile and fixed equipment, including forklift trucks, pallet handling systems, waste management machinery etc Maintain warehouse and surrounding areas in a clean and tidy condition Maintain general security of warehouse in accordance with Company Security procedures and undertake security screening to meet CAA regulations Maintain a safe working environment and observe safe working practices Correctly complete all appropriate documents to control the movement of ULD’s in accordance with ULD control procedures Comply with all Company Procedures and Instructions and act on instructions from Supervisors/Managers as necessary Ensure all environmental initiatives and procedures are followed in line with Company policy Ensure facility is kept secure from un-authorised personnel To undertake any other duties as required by management, commensurate with the grade of the post Promote at all times the Vision, Mission, Values of dnata Key results: Service level agreement targets to be achieved and maintained on a daily basis KPI’s to be maintained Health and Safety Compliance CAA Compliance Main Contacts for this Job: Internal All facility staff Liaise with relevant Cargo Duty Manager External Airline / Customer representatives plus local Management and internal departments Knowledge Base: Operational processes and procedures Numerate and literate Health and Safety Leadership Excellent computer skills and knowledge Customers Skill Set: Leadership Coaching Strategic thinking Excellent communication/interpersonal People management Financial management Negotiation Influencing Change management IT Motivator Decision making Problem solving Safety driven Behaviours: Non parochial as to product and geography Confident assertiveness Flexibility Innovative Achievement orientated Energy/drive
Pay £8.50 per hour
Hours 37.5 per week
Shifts 4.30am-23.00pm
Criteria warehouse
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Passenger Service Agent

29/11/2016
Details: Must have 5 years checkable employment/unemployment and educational history,for security reasons. Additional Information: This is an opportunity to be part of an operation that is dedicated to our values: Flexible, Precise and Dedicated. This is a small team and all of the roles will include varied duties and staff will be expected to be flexible and work as a team to deliver the best results as Passenger Service Agents Duties: -Providing a consistently high standard of customer service both face to face and on the telephone. -Ensure prompt and efficient service on check-in, thus reducing queue times. -Checking passengers in for their flights, issuing boarding passes, checking baggage into the aircraft hold, ensuring hand luggage does not exceed the airlines regulations. - Boarding the flights, ensuring an on time operation. -Meeting flights on arrival, greeting passengers. -Handling all passengers with special needs. Applicant MUST reside within close proximity to Heathrow Airport. Essential skills and qualifications: Competency in using a pc in order to check and board passengers. You will need to be flexible and offer great customer service. Ability to work under pressure. Excellent communication skills. Team player. Ability to co-ordinate multiple tasks. Previous Customer Service experience You must also be prepared to work shifts (a mix of early and late), and on weekends and bank holidays. Early shifts may start at 4am and late shifts finish at 11pm.
Pay £8.00 per hour
Hours 18hours-30hours per week
Shifts 4.30am-23.00pm
Criteria
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Customer service agent & Passenger with reduce mobility

29/11/2016
Person Specification Essential - Must have excellent interpersonal skills - Must have a solution orientated approach - Ability to resolve conflicts within time constraints and without losing control - Ability to handle stress effectively and work with minimum supervision - Must have a strong customer focus and enjoy face to face contact with customers - Must be a representative of the Company at all times - Must have a well groomed appearance & adhere to the uniform standards at all times - Must be willing and able to work in a shift environment (including weekends, bank and public holidays) - Must be reliable and punctual; - Applicants will undergo a criminal record check and must provide us with a full five year work / unemployment / education history Key responsibilities : To escort passengers between terminals o Pushing the wheelchairs, helping the passengers in the baggage area, driving the baggy when will be necessarily and others. o To attend and complete all compulsory training by given deadlines o To adhere to and promote safe working practices all times o To carry out any other reasonable duties consistent with the post o Walking long distances, almost 10 miles a day, between the terminals o Shift times and roster pattern are governed by Customer Airline’s operating schedule and subject to change o Must be flexible and adaptable with shift times, and different terminals o will be to help passengers with reduced mobility to make their way from check into their departing flight and meeting arrivals. o This class of service attracts highly status-conscious kind of customers, socially and professionally advantaged, travelling mainly for business reasons Full UK driving licence is required for this particular role to drive the baggy.
Pay £7.20 per hour
Hours 37.5 hours per week
Shifts 4.30am-10.00am , 05:00pm-22.00pm,
Criteria
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Ramp agent/ Baggage handler

29/11/2016
Role Summary The post holder will be responsible for the reconciliation, loading and unloading of customer baggage in a state of the art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation the post holder will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day to day basis, the post holder will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays Key Responsibilities & Accountabilities Operational • Provide a consistently high quality baggage handling service • Use a hand held security device to reconcile and load baggage into containers may be required • Use a hand held device to re-flight baggage • Drive specialised equipment to transport the baggage containers to and from the aircraft • Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area • Conduct any relevant administrative duties • Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times • Promote any and all AA products and services to our customers • Complete all compulsory training by given deadlines (e.g. SAI and DG) • Promote safe working practices all times • Carry out any other reasonable duties consistent with the post Person Specification Essential • Physically fit and able to walk long distances over the course of a regular shift • Able to continually lifting baggage weighing up to 23kg over the course of a regular shift • Be able to work as part of a small team • Ba able to work effectively with minimum supervision • Be willing to work in a shift environment (including weekends and Bank Holidays) • Ability to communicate both written and verbally to a high standard • Hold a valid EU driving license and be willing and able to pass the HAL driving test • Be willing to work in a shift environment (including weekends and Bank Holidays) • Have a well groomed appearance & adhere to the uniform standards at all times • Must be reliable and punctual • Must comply with all AA policies and procedures • Be able to obtain a valid Heathrow airside security pass • Hold a valid BAA airside pass, or have the ability to hold one • Completed GSAT training • Must be willing and able to successfully complete all relevant training including GSAT and relevant SABRE lessons Desirable • Basic computer knowledge • Previous airline experience Core Competences Health and Safety: The successful post holder will be responsible for ensuring Health and Safety and Compliance requirements are fully adhered to at all times and any incidents and non-compliance are reported and dealt with appropriately. Customer Focus: The post holder will need to demonstrate their commitment to providing outstanding customer service by ensuring all customer matters are dealt with in an appropriate and timely manner. The post holder must act as an ambassador for AA at all times and positively convey its values. Development of Self: The post holder must proactively seek out development opportunities for themselves to ensure standards are maintained at all times. Post holders should be open to and able to act on feedback given. Communication: The successful post holder should be able to communicate effectively, professionally and appropriately at all levels with the ability to listen effectively and ask relevant questions to clarify their understanding. Teamwork& Collaboration: The post holder must be able to work as part of a team within the department and collaborate with external contacts and other departments appropriately. The post holder must show awareness of and value a diverse workgroup. Accountability The post holder should demonstrate commitment to the job and be able to assume responsibility without instruction. The post holder should be proactive in seeking and acting on feedback to improve personal performance. Technical knowledge, application and skills The post holder should be able to demonstrate competence in all areas of Customer Services and be willing to share their knowledge to improve the performance of others.
Pay £9.42 per hour
Hours part time hours
Shifts 04:30-23:30 Mon-Sun
Criteria driver / baggage
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Warehouse agent Level CO

23/11/2016
To assist and follow the instructions of the team leader with the Recycling, Kitting, Packing, Loading and Despatching of Products. Health & Safety Purpose: To take a direct responsibility for the health and safety of yourself, and others who may be affected by your work activities. Main responsabilites : To ensure that goods are sorted, recycled, packed, loaded and despatched according to your instructions and training. To operate all equipment, as per training, to meet safety expectations and certification, where applicable, including fork lifts, pallet trucks, cages, pallets, stillages, shelving, racking and machinery. To ensure that you, as an operator of material handling equipment, perform an equipment defect check as per training. To read and understand all Risk Assessments and Safe Operating Procedures and comply with them. To operate/work in the yard areas in a safe and tidy manner. To ensure that you comply with all security processes, including sealing of kits and vehicles and restricted access to secure working areas. Health & Safety Duties Ensure that you are aware of where the COSSH information is held. Ensure that you are aware of where the Risk assessments and Safe Operating Procedures for all Warehouse and Yard processes are held and that you understand them. Ensure that safety image is reflected positively through your actions. Details of the Role Geographic area of work: Hatton cross Critical Performance Measures (CPMs) / Objectives To ensure nil delays to items leaving the warehouse Role Specification Section 2 - Person Specification 2.1 Educational Level Must have an understanding of the English Language and be able to read & understand emergency / fire procedures & training. Level CO is required Experience Warehouse work preferred but not essential as training will be given. 2.4 Personal Characteristics/Attributes for the role •To be able to work with colleagues and supervisory staff alike •To be able to work shifts as workload requires •To be able bodied as manual handling may be required for some aspects of this role. 2.5 Personal Characteristics/Attributes for the health & safety aspects of the role 1Attention to detail concerning material handling and storage 2Ability to communicate effectively 3Willingness to comply with all safety requirements including the wearing of PPE LevelD Security Clearance Required. To assist and follow the instructions of the team leader with the Recycling, Kitting, Packing, Loading and Despatching of Products. Health & Safety Purpose: To take a direct responsibility for the health and safety of yourself, and others who may be affected by your work activities. Main responsabilites : To ensure that goods are sorted, recycled, packed, loaded and despatched according to your instructions and training. To operate all equipment, as per training, to meet safety expectations and certification, where applicable, including fork lifts, pallet trucks, cages, pallets, stillages, shelving, racking and machinery. To ensure that you, as an operator of material handling equipment, perform an equipment defect check as per training. To read and understand all Risk Assessments and Safe Operating Procedures and comply with them. To operate/work in the yard areas in a safe and tidy manner. To ensure that you comply with all security processes, including sealing of kits and vehicles and restricted access to secure working areas. Health & Safety Duties Ensure that you are aware of where the COSSH information is held. Ensure that you are aware of where the Risk assessments and Safe Operating Procedures for all Warehouse and Yard processes are held and that you understand them. Ensure that safety image is reflected positively through your actions. Details of the Role Geographic area of work: Hatton cross Critical Performance Measures (CPMs) / Objectives To ensure nil delays to items leaving the warehouse Role Specification Section 2 - Person Specification 2.1 Educational Level Must have an understanding of the English Language and be able to read & understand emergency / fire procedures & training. Experience Warehouse work preferred but not essential as training will be given. 2.4 Personal Characteristics/Attributes for the role •To be able to work with colleagues and supervisory staff alike •To be able to work shifts as workload requires •To be able bodied as manual handling may be required for some aspects of this role. 2.5 Personal Characteristics/Attributes for the health & safety aspects of the role 1Attention to detail concerning material handling and storage 2Ability to communicate effectively 3Willingness to comply with all safety requirements including the wearing of PPE LevelD Security Clearance Required.
Pay £8.00 per hour
Hours 37.5 h per week
Shifts 6am-23.00pm
Criteria Warehouse work
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Cleaning operative

14/11/2016
· To provide the best possible service at all times · Minimal impact during delivery of service · Ensure high standards are achieved and maintained · Go above and beyond expectation Main duties · Sweeping of hard floors · Vacuuming carpeted areas · Emptying bins · Damp wiping walls / doors / fixtures and fittings/windows · Litter picking · Cleaning tray tables · Cleaning of Toilets Working Days - Monday -Friday Areas of work: D'Albiac House & T5 Retail Units
Pay £7.20
Hours 37.5 hours
Shifts 6am-6pm,
Criteria cleaning
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Warehouse Operations Manager

09/11/2016
Warehouse Operations Manager Level CO as minimum but CM preferred. Job Responsibilities: Receives and stores product by designing and developing product movement and storage systems; improving operations; managing staff. Warehouse Operations Manager Job Duties: •Accomplishes warehouse operations human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. •Achieves warehouse operations operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends. •Meets warehouse operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Develops warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping. •Develops warehouse design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment. •Develops warehouse operations system improvements by analyzing process work flow, manning and space requirements, and equipment layout; implementing changes. •Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations. •Secures property by developing protection and access policies and procedures; coordinating patrols with security department. •Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. •Accomplishes warehouse operations and organization mission by completing related results as needed. Warehouse Operations Manager Skills and Qualifications: Managing Processes, People Management, Supervision, Data Entry Skills, Data Entry Management, Data Processing, Dependability, Reporting Skills, Analyzing Information , Dealing with Complexity, Deadline-Oriented
Pay £35k
Hours 40h per week
Shifts 09.00am-17.30pm
Criteria warehouse
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Forklift driver / Warehouse

03/11/2016
We are currently recruiting for Warehouse Operatives to join our team Various Shift patterns Available Hourly pay rate : £9.00 day shift, £9.20 per night shift The Role: To ensure the efficient unloading and loading of stock from vehicles into and from the warehouse. Support the delivery operation to ensure the correct stock is on board at all times to complete the delivery routes. Main responsibilities Loading and unloading trailers / vehicles either by hand or through the use of Manual Handling Equipment in a safe and timely manner. Ensure all stock being loaded or unloaded matches the relevant paperwork / load plan Ensure the accurate movement of stock into and out of the warehouse. Ensure that all stock is located within the warehouse in line with the paperwork. Ensuring that damaged stock is reported immediately to the line manager. Packing and palletising of products for despatch Maintain housekeeping standards within the warehouse and loading bays. Actively take part in stock takes / stock checks where required. Complete all relevant paperwork accurately and in full Knowledge skills and experience -Forklift Licence preferable , Level D, CO training preferable 5 years checkable history must be provided. Experience of dealing with high volume flat floor and warehousing operations Ability to manoeuvre stock by hand Strong literacy and numeracy skills, The ability to interpret and complete paperwork You will need to be physically fit for this role, as heaving lifting is required and have an eye for detail.
Pay £9.00 per hour
Hours 40 h per week
Shifts various shift patterns
Criteria warehouse
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