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WAITING STAFF

22/09/2016
JOB PURPOSE: The main purpose of the job role is to provide customers with an exceptional service that is informal, friendly, efficient and knowledgeable. The required candidate will need to increase the sales and profitability of the bar and restaurant by offering great menu advice and recommendation and ensuring consistent high standards are being maintained throughout. ACCOUNTABILITIES 1. Meeting and greeting customers with a smile and escorting them to the table if required; taking orders; correctly inputting orders onto the system and accommodating special requests as required. 2. Serving food and beverages, including alcohol, to guests in a professional and friendly manner; offering menu explanations, ingredients, dish preparation and presentation; be able to recommend drinks, cocktails, wines and spirits. 3. Managing time effectively to ensure customers receive the best service and stay prepared at all times to meet the needs of the customers; adhering to our client 4. Process cash and credit card payments; ensuring company procedures are followed in relation to cash handling and cash security including Payment Card Industry compliance. 5. Interact and communicate with the client when necessary in respect of the operation, embracing a business partnership approach. 6. Deal with guest and client feedback positively; take appropriate action, resolve minor issues or complaints that arise; communicate with the manager on duty so that the problem can be dealt with effectively. 7. Prepare service stations, glassware, cutlery and crockery pre-service; ensuring they are pristine clean; meticulously setting up tables, always ensuring that all items on the tables are spotless e.g. Glasses polished, cutlery polished, tables wiped and correctly laid up so that our customers have a wow impression as they arrive. 8. Be genuinely committed to serving customers. Attend GuestPath™ training programs; implement skills to ensure customers leave with a good impression. 9. Ensure the individual offers are well merchandised and presented with high levels of cleanliness both front and back of house 10. Delivery of any other reasonable requests from the General Manager or Corporate Office. 11. To ensure stock is replenished from the stores and kitchen as required. 12. Keeping up to date knowledge of all areas of responsibility including company regulations relating to the following areas: - Health and Safety - COSHH - Food Hygiene - Fire Regulations - Licensing Laws - Sales of goods / Trading Standards 1. Reporting to agreed time structures and deadlines: Ensure areas are maintained, secure, clean and tidy at all times. 1. Other - To apply and practice unit rules, bylaws and regulations. - To apply and practice Health and Safety instructions and regulations. - To apply and practice all statutory requirements as instructed. - Undertake a programme of personal development in line with the annual Personal Development Plan or appraisal process. - Undertake a programme of coaching and development of full time reports in line with the annual Personal Development Plan or appraisal process. SCOPE DATA Total Team: 70 Total covers a day: 650-800 Size of Venue: 172 covers JOB PURPOSE: The main purpose of the job role is to provide customers with an exceptional service that is informal, friendly, efficient and knowledgeable. The required candidate will need to increase the sales and profitability of the bar and restaurant by offering great menu advice and recommendation and ensuring consistent high standards are being maintained throughout. ACCOUNTABILITIES 1. Meeting and greeting customers with a smile and escorting them to the table if required; taking orders; correctly inputting orders onto the system and accommodating special requests as required. 2. Serving food and beverages, including alcohol, to guests in a professional and friendly manner; offering menu explanations, ingredients, dish preparation and presentation; be able to recommend drinks, cocktails, wines and spirits. 3. Managing time effectively to ensure customers receive the best service and stay prepared at all times to meet the needs of the customers; adhering to our client 4. Process cash and credit card payments; ensuring company procedures are followed in relation to cash handling and cash security including Payment Card Industry compliance. 5. Interact and communicate with the client when necessary in respect of the operation, embracing a business partnership approach. 6. Deal with guest and client feedback positively; take appropriate action, resolve minor issues or complaints that arise; communicate with the manager on duty so that the problem can be dealt with effectively. 7. Prepare service stations, glassware, cutlery and crockery pre-service; ensuring they are pristine clean; meticulously setting up tables, always ensuring that all items on the tables are spotless e.g. Glasses polished, cutlery polished, tables wiped and correctly laid up so that our customers have a wow impression as they arrive. 8. Be genuinely committed to serving customers. Attend GuestPath™ training programs; implement skills to ensure customers leave with a good impression. 9. Ensure the individual offers are well merchandised and presented with high levels of cleanliness both front and back of house 10. Delivery of any other reasonable requests from the General Manager or Corporate Office. 11. To ensure stock is replenished from the stores and kitchen as required. 12. Keeping up to date knowledge of all areas of responsibility including company regulations relating to the following areas: - Health and Safety - COSHH - Food Hygiene - Fire Regulations - Licensing Laws - Sales of goods / Trading Standards 1. Reporting to agreed time structures and deadlines: Ensure areas are maintained, secure, clean and tidy at all times. 1. Other - To apply and practice unit rules, bylaws and regulations. - To apply and practice Health and Safety instructions and regulations. - To apply and practice all statutory requirements as instructed. - Undertake a programme of personal development in line with the annual Personal Development Plan or appraisal process. - Undertake a programme of coaching and development of full time reports in line with the annual Personal Development Plan or appraisal process. SCOPE DATA Total Team: 70 Total covers a day: 650-800 Size of Venue: 172 covers JOB PURPOSE: The main purpose of the job role is to provide customers with an exceptional service that is informal, friendly, efficient and knowledgeable. The required candidate will need to increase the sales and profitability of the bar and restaurant by offering great menu advice and recommendation and ensuring consistent high standards are being maintained throughout. ACCOUNTABILITIES 1. Meeting and greeting customers with a smile and escorting them to the table if required; taking orders; correctly inputting orders onto the system and accommodating special requests as required. 2. Serving food and beverages, including alcohol, to guests in a professional and friendly manner; offering menu explanations, ingredients, dish preparation and presentation; be able to recommend drinks, cocktails, wines and spirits. 3. Managing time effectively to ensure customers receive the best service and stay prepared at all times to meet the needs of the customers; adhering to our client 4. Process cash and credit card payments; ensuring company procedures are followed in relation to cash handling and cash security including Payment Card Industry compliance. 5. Interact and communicate with the client when necessary in respect of the operation, embracing a business partnership approach. 6. Deal with guest and client feedback positively; take appropriate action, resolve minor issues or complaints that arise; communicate with the manager on duty so that the problem can be dealt with effectively. 7. Prepare service stations, glassware, cutlery and crockery pre-service; ensuring they are pristine clean; meticulously setting up tables, always ensuring that all items on the tables are spotless e.g. Glasses polished, cutlery polished, tables wiped and correctly laid up so that our customers have a wow impression as they arrive. 8. Be genuinely committed to serving customers. Attend GuestPath™ training programs; implement skills to ensure customers leave with a good impression. 9. Ensure the individual offers are well merchandised and presented with high levels of cleanliness both front and back of house 10. Delivery of any other reasonable requests from the General Manager or Corporate Office. 11. To ensure stock is replenished from the stores and kitchen as required. 12. Keeping up to date knowledge of all areas of responsibility including company regulations relating to the following areas: - Health and Safety - COSHH - Food Hygiene - Fire Regulations - Licensing Laws - Sales of goods / Trading Standards 1. Reporting to agreed time structures and deadlines: Ensure areas are maintained, secure, clean and tidy at all times. 1. Other - To apply and practice unit rules, bylaws and regulations. - To apply and practice Health and Safety instructions and regulations. - To apply and practice all statutory requirements as instructed. - Undertake a programme of personal development in line with the annual Personal Development Plan or appraisal process. - Undertake a programme of coaching and development of full time reports in line with the annual Personal Development Plan or appraisal process. SCOPE DATA Total Team: 70 Total covers a day: 650-800 Size of Venue: 172 covers JOB PURPOSE: The main purpose of the job role is to provide customers with an exceptional service that is informal, friendly, efficient and knowledgeable. The required candidate will need to increase the sales and profitability of the bar and restaurant by offering great menu advice and recommendation and ensuring consistent high standards are being maintained throughout. ACCOUNTABILITIES 1. Meeting and greeting customers with a smile and escorting them to the table if required; taking orders; correctly inputting orders onto the system and accommodating special requests as required. 2. Serving food and beverages, including alcohol, to guests in a professional and friendly manner; offering menu explanations, ingredients, dish preparation and presentation; be able to recommend drinks, cocktails, wines and spirits. 3. Managing time effectively to ensure customers receive the best service and stay prepared at all times to meet the needs of the customers; adhering to our client 4. Process cash and credit card payments; ensuring company procedures are followed in relation to cash handling and cash security including Payment Card Industry compliance. 5. Interact and communicate with the client when necessary in respect of the operation, embracing a business partnership approach. 6. Deal with guest and client feedback positively; take appropriate action, resolve minor issues or complaints that arise; communicate with the manager on duty so that the problem can be dealt with effectively. 7. Prepare service stations, glassware, cutlery and crockery pre-service; ensuring they are pristine clean; meticulously setting up tables, always ensuring that all items on the tables are spotless e.g. Glasses polished, cutlery polished, tables wiped and correctly laid up so that our customers have a wow impression as they arrive. 8. Be genuinely committed to serving customers. Attend GuestPath™ training programs; implement skills to ensure customers leave with a good impression. 9. Ensure the individual offers are well merchandised and presented with high levels of cleanliness both front and back of house 10. Delivery of any other reasonable requests from the General Manager or Corporate Office. 11. To ensure stock is replenished from the stores and kitchen as required. 12. Keeping up to date knowledge of all areas of responsibility including company regulations relating to the following areas: - Health and Safety - COSHH - Food Hygiene - Fire Regulations - Licensing Laws - Sales of goods / Trading Standards 1. Reporting to agreed time structures and deadlines: Ensure areas are maintained, secure, clean and tidy at all times. 1. Other - To apply and practice unit rules, bylaws and regulations. - To apply and practice Health and Safety instructions and regulations. - To apply and practice all statutory requirements as instructed. - Undertake a programme of personal development in line with the annual Personal Development Plan or appraisal process. - Undertake a programme of coaching and development of full time reports in line with the annual Personal Development Plan or appraisal process. SCOPE DATA Total Team: 70 Total covers a day: 650-800 Size of Venue: 172 covers
Pay £7.50 per hour
Hours 37.5 h per week
Shifts 4.30am-23.00pm
Criteria Cathering
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Stores Person

22/09/2016
JOB PURPOSE: To, under guidance, produce a range of quality products on a daily basis with both speed and efficiency. Emphasis at all times is on the ensuring the quality of the products is consistent and in line with the Companies policy’s and procedures. To ensure the store areas are clean and tidy ensuring FIFO at all times. You will be responsible for ordering of food stock and ensuring that deliveries are put away in a timely manor adhering to food safety and health and safety procedures. ACCOUNTABILITIES 1. Ensure food and non food storage areas are kept clean and tidy at all times. 2. Ensure that all deliveries are put away and received in a timely manner and in accordance with FIFO, reporting any shortages or problems accordingly 3. Display a passion for food and customer service, focus on attention to detail for all food offers 4. Controls costs by striving to keep food wastage to a minimum, ensure wastage is recorded accurately and kept on file 5. Build and sustain a professional working relationship with the whole Staff Restaurant Team. Be clear with communication and flexible in approach to ensure guests receive excellent service 6. Adhere to all legislation regarding food safety and health and safety as well as observing all company and client policies that may apply from time to time. 7. Place orders in line with business needs and sales predictions 8. Report any equipment which needs maintenance 9. Maintain a detailed Knowledge of the full menu and be able to explain dish descriptions 10. Be an ambassador for our brand and ensure it remains an employer of choice. 11. Any other reasonable management request. SCOPE DATA Kitchen staff on shift Venue size Total staff 7 172 seats 70 Individual Contributors GRADES 1 THROUGH 6 People Skills Technical Skills COLLABORATION & TEAMWORK Definition: Listens and responds constructively to other team members’ ideas; provides assistance to others when they need it; works cooperatively and shares his, her expertise and knowledge, to others to build or maintain positive team relationships. PROBLEM SOLVING Definition: Anticipates problems; sees how a problem and its solution will affect work (guests, colleagues, goals); gathers information before making decisions; works to eliminate all processes which do not add value; takes informed risks; analyses current procedures for possible improvements; notifies supervisor of problems in a timely manner. FOCUS ON THE GUEST Definition: Ensuring superior guest satisfaction by keeping the guest (internal or external) at the focal point of all activity and continually satisfying the guest with superior quality, value and service that supports growth at Delaware North. . OPERATIONAL EXCELLENCE Definition: Driving continuous improvement of operational practices with adherence to high standards of efficiency, accuracy and excellence. DEVELOPING SELF Definition: Welcomes and uses opportunities to learn and grow; responds well to feedback from others; takes responsibility to ensure he/she has the skills to carry out own work ACCOUNTABILITY Takes responsibility for work activities and personal action; follows through with commitments, implements decisions that have been agreed upon. Maintains confidentiality of sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of his/her behaviour on others.
Pay £8.50
Hours 37.5 per week
Shifts 4.30am-23.00pm
Criteria restaurant
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Bar tender/Heathrow airport

20/09/2016
• The candidate needs to have an excellent knowledge about alcoholic beverage (spirits, liqueurs, wines, champagnes, etc) • very good technical skills (shaker, blender, etc.) •• This is a key role and the Martini Bar
Pay £7.50 per hour
Hours 37.5 per hour
Shifts 4.30am-23.00pm
Criteria Heathrow Airport Restaurant
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Kitchen Porter

03/09/2016
Role Responsibility As a Kitchen Porter your responsibilities will be : To ensure that the Company's and statutory regulations regarding hygiene, safety, and cleanliness are complied with and all tasks undertaken according to Safeguard regulations. To clean allocated pieces of heavy catering equipment using instructions and cleaning materials. To dispose of waste materials from catering areas to designated collection points. To operate industrial dishwashers in all catering areas. To transport provisions, equipment and other catering related items as required. To maintain clean working environment at all times, with special regard to hygiene. To ensure that all food is prepared in the environment with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies. To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities To assist at any special functions, some of which may occur outside working hours To report any complaint or compliment and take action if at all possible. To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible. To attend meetings and courses, as required. The Ideal Candidate The successful candidate for this role will have: Previous experience working in a kitchen Exceptional customer service skills A flexible “can do” attitude Excellent verbal and written communication skills The ability to multi-task within a fast paced environment Good understanding of customer care
Pay £7.20 per hour
Hours 37.5 hours per week
Shifts 4.30am - 23.00pm
Criteria
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Customer service agent & Passenger with reduce mobility

03/09/2016
Person Specification Essential - Must have excellent interpersonal skills - Must have a solution orientated approach - Ability to resolve conflicts within time constraints and without losing control - Ability to handle stress effectively and work with minimum supervision - Must have a strong customer focus and enjoy face to face contact with customers - Must be a representative of the Company at all times - Must have a well groomed appearance & adhere to the uniform standards at all times - Must be willing and able to work in a shift environment (including weekends, bank and public holidays) - Must be reliable and punctual; - Applicants will undergo a criminal record check and must provide us with a full five year work / unemployment / education history Key responsibilities : To escort passengers between terminals o Pushing the wheelchairs, helping the passengers in the baggage area, driving the baggy when will be necessarily and others. o To attend and complete all compulsory training by given deadlines o To adhere to and promote safe working practices all times o To carry out any other reasonable duties consistent with the post o Walking long distances, almost 10 miles a day, between the terminals o Shift times and roster pattern are governed by Customer Airline’s operating schedule and subject to change o Must be flexible and adaptable with shift times, and different terminals o will be to help passengers with reduced mobility to make their way from check into their departing flight and meeting arrivals. o This class of service attracts highly status-conscious kind of customers, socially and professionally advantaged, travelling mainly for business reasons Full UK driving licence is required for this particular role to drive the baggy.
Pay £7.20 per hour
Hours 37.5 hours per week
Shifts 4.30am-10.00am , 05:00pm-22.00pm,
Criteria
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Food & beverage agent Heathrow Airport

03/09/2016
Premium Lounge Food and Beverage Service Agent Reports to: FOH supervisor Department: Premium Lounge/ Location: LHR 1. JOB PURPOSE To deliver exceptional product and service in all areas of the Food and beverage operation Ensure efficient and professional processing of passenger requirements To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customers Job Description: � Perform daily shift requirements as per standard operating procedures in all areas of the food and beverage areas � Ensure highest level of product knowledge is maintained and communicated to passengers during service � Ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any serviceability of equipment, furniture or fittings. � Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security account abilities: � Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard � Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative account abilities: � Follow standard company and Premium Terminal internal policies and procedures KEY PERFORMANCE INDICATORS � Achieve High Standards � Exceptional standards in hygiene and cleanliness . JOB DIMENSIONS: � All functions within the responsibility of the food and Beverage unit, providing assistance to other units within the Premium Lounges where applicable and when requested 6.QUALIFICATIONS, EXPERIENCE, & SKILLS: . � High level English communication skills � Fluency in other languages is an advantage Job Specific Skills: � Knowledge of 5 star service techniques an advantage � Basic computer skills an advantage .
Pay 8.50
Hours 37.5 hours per week
Shifts 4.30am-22.00pm
Criteria
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Aircraft groomer/security agent

03/09/2016
The main purposes of the Aircraft Cleaner is to work well within a team, clean/check and restock the aircraft to the high standards required by our customers. Security check the aircraft to ensure that it is safe and secure. 1.2 Main Duties & Responsibilities of the Role  Vacuuming carpets and wiping down drop tables  Using cleaning agents to clean galleys (kitchen areas)  Removing rubbish from the aircraft and making sure that it is properly disposed of  Cleaning and restocking aircraft toilets  Placing magazine packs in seat pockets and replacing headrest covers  Security checking of the aircraft looking for suspicious packages 1.3 Personal Characteristics/Attributes • You must be able to work quickly, but thoroughly without needing constant prompting to help us cope with our very busy schedule. • You must be reliable, able to carry consumables up and down stairs and to work in confined spaces. • Able to adapt quickly and work in a busy operational environment. • Good written and verbal English language skills Due to security checks and airside clearance, applicants must have resided in the UK for at least 36 months in the last 5 years to be considered for this position
Pay £7.20 per hour
Hours 37.5 per week
Shifts 4.30am - 23.00pm
Criteria
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Premium Lounge Housekeeping Agent

03/09/2016
JOB PURPOSE: Perform a range of housekeeping duties ensuring the highest standard of cleanliness and order is maintained throughout the terminal. Ensure efficient and professional processing of passenger requirements and act as an ambassador for our customer premium product. To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards our customer JOB DIMENSIONS: All functions within the responsibility of the Housekeeping unit, providing assistance to other units within the Premium Lounges where applicable and when requested. PRINCIPAL ACCOUNTABILITES: Operational accountabilities  Perform daily shift requirements as per standard operating procedures in the areas of first and business class washrooms, first class bedrooms, laundry requirements, lounge presentation  Liaise with contracted cleaning staff  Provide assistance and coverage to other units when requested  Ensure visual appearance of the terminal is of the highest standard by observing and reporting any unservicabilities of equipment, furniture or fittings.  Cooperate with and respect all staff members in order to contribute to a collaborative team environment Safety and Security accountabilities  Ensure the safety and security of passengers and team fellow staff members is consistently to the highest standard  Ensure exceptional standards in hygiene and cleanliness are maintained at all times Administrative accountabilities  Follow standard company and Premium Terminal internal policies and procedures ESSENTIAL CAPABILITIES: (Educational Qualifications/Experience/Skills/Expertise) Educational Qualifications/Experience:  Minimum 1-2 years experience in a housekeeping position preferably in the Hospitality/Airline industry.  Basic English communication skills  Fluency in other languages is an advantage Skills/Expertise:  Housekeeping technical skills  Sound time management skills Behavioral Competencies:  Customer Focused  Adaptability  Teamworking  Achievement drive  Attention to detail  Interpersonal effectiveness  Integrity  Technical expertise
Pay £7.50
Hours 37.5hours per
Shifts 4.30am - 23.00pm
Criteria
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Ramp agent/ Baggage handler

03/09/2016
This position involves working on the baggage belts and working on the Ramp, involves lifting loading and driving. Is a very physically demanding role; involving heavy lifting. Working on the belt, will entail loading baggage onto carts and scanning the bags as they come down the chutes after being checked in. Your responsibility is to ensure that all bags are loaded correctly and quickly and scanned properly. Working on the Ramp, you will be loading bags onto the ramp and into the hold of the aircraft, roping off the engines, directing traffic, ensuring all doors are secured, attaching stairs, operate other ground machinery as required, and prepare for aircraft arrival and departure. Candidate - Candidates must be physically fit and able to work in a physically demanding environment, as heavy lifting is involved. we will require a full clean driving license for this particular role. You will be expected to carry out demanding tasks within a fast paced environment, working outdoors in all types of weather conditions. Shift work 4.30am-23.30pm Monday to Sunday
Pay £ 8.20 per hour
Hours part time/ full time 18h -40 h p
Shifts 04:30-23:30 Mon-Sun
Criteria
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General Operative

03/09/2016
· To provide the best possible service at all times · Minimal impact during delivery of service · Ensure high standards are achieved and maintained · Go above and beyond expectation Main duties · Sweeping of hard floors · Vacuuming carpeted areas · Emptying bins · Damp wiping walls / doors / fixtures and fittings/windows · Litter picking · Cleaning tray tables · Cleaning of Toilets Working Days - Wed, Thursday, Fri, Sat & Sun Hours Per Night - 9.5 Times: 20:30 to 06:00 Areas of work: D'Albiac House & T5 Retail Units
Pay £7.20
Hours 37.5 hours
Shifts 30am -13.30pm, 13.30pm-22.00pm
Criteria
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