waiter/ waitress 1009 views3 applications

Salary 18 k per year

Shifts 4.30am-2300pm

Monday to Sunday

Where I work: Front of House

Who I report to: Floor Supervisor, Assistant Manager, General Manager (Bar Supervisor, Assistant Kitchen

Manager, Kitchen Manager)

Purpose of role: Responsible for the provision of Plus 1% standards of customer care in a professional and

enthusiastic manner, through adherence to our clients  ethos, policies and procedures.

Key responsibilities

• Plus 1% customer service delivery

• Atmosphere and cleanliness

• Communication standards

• Department profitability

• Company policies, procedures and brand standards

• Health & Safety and Food Safety

Responsibilities – Breakdown

Plus 1% customer service delivery:

• Consistently meet and exceed guest expectations, through Plus 1% service delivery

• Thorough knowledge of all menu items and ability to make appropriate recommendations to guests

• Address guest enquiries in a timely, professional and effective manner

Atmosphere and cleanliness:

• Meet standards of presentation and personal hygiene at all times

• Complete departmental cleaning, set-up and closing duties to the highest standard

• Use cleaning materials effectively and in accordance with COSHH guidelines

• Consistently deliver highest standards of mise en place and table maintenance

Communication standards:

• Attend team briefings at each shift change

• Co-operate with management and follow their guidance

• Promptly inform management of all guest feedback

• Maintain and encourage good working relationships with colleagues and other departments

Department profitability:

• Increase the revenue and profitability of the department through the effective use of suggestive selling techniques

• Treat operating equipment with care and diligence to avoid breakages and repairs

• Proficient order-taking and use of till system to minimise wrong orders, cancellations and voids

Company policies, procedures and brand standards:

• Understand and adhere to Company policies, procedures and brand standards

Health & Safety and Food Safety:

• Attend any training as required by the Company

• Adhere to all statutory guidance as trained

Role Description


V1 – January 2013

Essential behaviours/personal qualities:

• Confident and well-presented

• Engaging, enthusiastic and polite

• Effective communicator with internal and external customers

• Passionate about food and drink

• Customer focused

• Team player

• Flexible in accommodating business needs

• Self motivated, pro-active and level headed

• Target and results oriented

• Takes ownership

• Acts with integrity

• Represents the values and culture of our client

Essential skills and competencies:

• Fluency in spoken English

• Ability to meet and exceed customer expectations

• Evidence of sales ability

• Ability to multi-task and prioritise

• Ability to work flexibly under pressure

• Eye for detail

Preferred skills and competencies:

• Fluency in written English

• Proficiency in EPOS use

Experience if external hire: 6 months in a similar role within a comparable hospitality business

I hereby acknowledge that I have received a copy of the role I am expected to perform. I have read and understand my

responsibilities as they pertain to my role and agree to carry them out. I also understand that it is not the intent of this role

description to cover all aspects of the role but to highlight the most important areas of responsibility. From time to time,

my role description may change or I may be asked to perform reasonable duties outside of this scope, by which I am

expected to abide.

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Date of issue: 30 Aug 2017

Licence Number: FACE0005

Contact Us

Face 2 Face Outsource Solutions LTD.
Unit 8, Radius Park, Faggs Road, Feltham, TW14 0NG


+44 020 8759 1027