Lounge Consultant 891 views19 applications

Lounge Consultant

Location: Heathrow Airport

Shifts 5.30am-13.30pm, 13.30pm-22.30pm

Pay rates £8.00


Key Responsibilities:

  • To deliver an exceptionally high standard of service consistently to all lounge guests that is in keeping with our client product and brand objectives
  • To carry out hospitality duties consisting of food preparation and replenishment of stock
  • To consistently enter accurate customer information into the relevant system or complete paperwork as necessary to ensure that all details and customer requests are recorded correctly
  • To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party.
  • To implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels
  • To consistently demonstrate a high standard of appearance and timekeeping, in order to maintain
  • the visual and professional status of our client product
  • To willingly share knowledge and own experience with colleagues in order to develop a team working environment and act in a cooperative manner to ensure customer service is continuously improved
  • To complete any tasks within the job holder’s expertise requested by line management in order to contribute to effective service delivery

Skills/qualities required:


  • Experience within a highly focused sale and service environment that consistently delivers the highest possible standards would be an advantage but not essential as training will be given
  • Attention to detail with a focus on the exact standard expected from a high end premium product
  • Ability to work under pressure
  • Food Hygiene certificate would be an advantage but not essential as training provided
  • Excellent interpersonal and planning skills essential
  • Team player
  • Great customer service skills



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Date of issue: 30 Aug 2017

Licence Number: FACE0005

Contact Us

Face 2 Face Outsource Solutions LTD.
Unit 8, Radius Park, Faggs Road, Feltham, TW14 0NG


+44 020 8759 1027