Barista Heathrow Airport 1393 views10 applications

Salary £7,80 per hour

shifts 4.30m-22.00-pm

7.5 h per day

Monday -Sunday rota, 5 days a week

Who I report to: Bar Supervisor, Floor Supervisor, Assistant Manager, General Manager, (Assistant Kitchen

Manager, Kitchen Manager)

Purpose of role: Responsible for the provision of Plus 1% standards of customer care in a professional and

enthusiastic manner, through adherence to our client  ethos, policies and procedures.

Key responsibilities

• Plus 1% customer service delivery

• Food and drink quality

• Atmosphere and cleanliness

• Communication standards

• Department profitability

• Company policies, procedures and brand standards

• Health & Safety and Food Safety

Responsibilities – Breakdown

Plus 1% customer service delivery:

• Consistently meet and exceed guest expectations, through Plus 1% service delivery

• Thorough knowledge of all menu items and ability to make appropriate recommendations to guests

• Address guest enquiries in a timely, professional and effective manner

Food and drink quality:

• Consistently and efficiently prepare all menu items to Company recipe, presentation and packaging standards

• Adhere to store production schedules

• Adhere to Company date labelling procedures

• Ensure stock rotation according to ‘first in, first out’ principles to minimise wastage

Atmosphere and cleanliness:

• Meet standards of presentation and personal hygiene at all times

• Keep Bar area tidy and organised at all times

• Consistently maintain displays to Company standard

• Complete departmental cleaning, set-up and closing duties to the highest standard

• Use cleaning materials effectively and in accordance with COSHH guidelines

• Dispose of Bar waste in a responsible manner in line with store guidelines

Communication standards:

• Attend team briefings at each shift change

• Co-operate with management and follow their guidance

• Promptly inform management of all guest feedback

• Maintain and encourage good working relationships with colleagues and other departments

Department profitability:

• Increase the revenue and profitability of the department through suggestive selling

• Treat operating equipment with care and diligence to avoid breakages and repairs

Role Description


V1 – January 2013

• Proficient order-taking and use of till system to minimise wrong orders, cancellations and voids

• Comply with cash handling procedures to ensure customer bills are correctly prepared, presented and processed

Company policies, procedures and brand standards:

• Understand and adhere to Company policies, procedures and brand standards

Health & Safety and Food Safety:

• Attend any training as required by the Company

• Adhere to all statutory guidance as trained

Essential behaviours/personal qualities:

• Confident and well-presented

• Engaging, enthusiastic and polite

• Effective communicator with internal and external customers

• Passionate about food and drink

• Customer focused

• Team player

• Flexible in accommodating business needs

• Self motivated, pro-active and level headed

• Target and results oriented

• Takes ownership

• Acts with integrity

• Represents the values and culture of our client

Essential skills and competencies:

• Fluency in spoken English

• Ability to meet and exceed customer expectations

• Operational knowledge of hospitality equipment

• Evidence of sales ability

• Ability to multi-task and prioritise

• Ability to work flexibly under pressure

• Eye for detail

Preferred skills and competencies:

• Fluency in written English

• Proficiency in EPOS use

Experience if external hire: 6 months in a similar role within a comparable hospitality business


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Date of issue: 30 Aug 2017

Licence Number: FACE0005

Contact Us

Face 2 Face Outsource Solutions LTD.
Unit 8, Radius Park, Faggs Road, Feltham, TW14 0NG

+44 020 8759 1027