Job title :Brand Co-ordinator

Salary 24K

Full time

Location Heston

 

Job Description

 

As one of our Customer Service Advisor, you’ll be the first point of contact in providing professional customer service to a diverse range of our customers, over the phone, in writing and in person. So excellent communication and problem solving skills are essential.

 

You will have previous customer service experience with an adaptable and flexible approach to work.

 

You will have the ability to pick up new systems and processes quickly also have knowledge of MS office.

 

Acting with Integrity

Gaining other people’s trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organisational guidelines.

 

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

 

Being Proactive

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

 

Building Customer Relationships

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and responding to individual needs.

 

Contributing to Team Success

Actively participating as a member of a team to achieve departmental objectives.

 

Communication

Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and enthusing way that captures and holds others’ attention.

 

Decision Making

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

 

Gaining commitment

Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behaviour to accommodate tasks, situations, and individuals involved.

 

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

 

Quality Focus

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time

 

 

 

 

 

 

 

JOB DESCRIPTION

 

 

Job Title:

 

 

Brand Co-ordinator

 

 

Reports to:

 

 

Logistics Manager

 

Division:

 

 

Air Freight

 

Department:

 

Logistics

 

Location:

 

 

Heston

 

Hours:

 

40 / 45

 

 

 

Purpose of the Job:

 

First point of contact in providing professional customer service

 

 

Key Relationships:

 

Various clients with in the Logistics Department

 

 

Key Responsibilities and Tasks:

 

1.    Be a first point of contact by phone or email for customers with orders / processing requirements / other requests, with a pleasant and professional manner.

 

2.    Will have a core group of customers to look after, but expected to consider the interests of any and all customers when necessary.

 

3.    Ensure that all customer requirements are met quickly and efficiently.

 

4.    Promptly address any irregularities or customer queries, at the least confirming with them that the matter will be dealt with.

 

5.    Ensure that all daily MS excel customer EOD’s / Intakes are kept up-to-date and sent to customers promptly.

 

6.    Ensure that all deliveries are accurately booked with the appropriate carrier by e-mail or via their online systems and that all collections from Allport are made without problem.

 

7.    Ensure that all CFSP requirements are met with respect to the CFSP department. This will primarily involve ensuring that all stock intake / movement / deliveries planned and executed under CFSP are made transparent to that department, usually on an excel worksheet.

 

8.    Ensure that all Warehouse Management System (in-house computer system) orders are strictly managed so that stock and order control is maintained.

 

9.    Ensure that all invoices are billed out in a timely manner and any exceptions reported to the manager.

 

10.  Ensure that the supply of consumables is closely monitored and that replenishment of supplies is made in a timely fashion.

 

11.  Ensure archiving and old files or paperwork is stored neatly and are accessible as and when required.

 

12.  Help to ensure agency staff resource is utilized to maximum efficiency through the peaks and troughs within the operation, with an understanding of the revenue / cost implications.

 

13.  Assist the warehouse operation however necessary (e.g. producing labels for garment swing tags).

 

14.  Maybe required to take on functions related to other such processes that may be in place from time to time that are deemed within the individual’s capabilities,

 

 

 

 

 

 

Key Performance

Indicators (measures):

 

 

 

 

Feed back from customers

 

 

Reward / Incentives:

 

Bonus and pay review

 

 

Career Opportunities:

 

 

Other roles within ACS

Leave your thoughts

FACE 2 FACE OUTSOURCE SOLUTIONS LIMITED holds a GLAA licence.

Date of issue: 30 Aug 2017

Licence Number: FACE0005

Contact Us

Face 2 Face Outsource Solutions LTD.
Unit 8, Radius Park, Faggs Road, Feltham, TW14 0NG

ewelina@face2face-os.co.uk

+44 020 8759 1027